HR Manager/Trainer - Interested in Sales

AMY REYNOLDS

PO Box ***  Grandview, TX *****  718-***-**** ************@*****.***

HUMAN RESOURCES MANAGER

 Background in HR generalist affairs, including experience in employee recruitment and retention, staff development, mediation, conflict resolution, benefits and compensation, HR records management, HR policies development and legal compliance.

 Demonstrated successful training to increase revenue, writing personnel manuals, corporate policies, job descriptions and management reports.

HR SKILLS

Employment Law

Workers’ Compensation

Unemployment Benefits

Mediation & Advocacy

Staff Recruitment & Retention

Employee Relations

Benefits Administration

Project Management Orientation & On-Boarding

Training & Development

Performance Management

HR Policies & Procedures

PROFESSIONAL EXPERIENCE

THEATRE REFRESHMENT CO. OF NEW YORK, INC. — New York, NY

Provides bar and concessions for 19 of the Shubert Broadway theatres.

Human Resources Manager, October 2009 to October 2010

Responsible for all personnel; recruit employees; create group benefits databases; and develop orientation, training and incentive programs. Manage leave-of-absence programs and personnel records; administer benefits enrollment; overseeing disciplinary action; control scheduling and last minute replacements; and handle all workplace issues.

Key Results:

 Fostered a teamwork/open-door environment conducive to positive dialogue across the organization.

 Negotiated managers’ salary and paid vacation and sick time.

 Brought workers’ compensation program into full compliance. Instituted preferred providers list and trained managers and associates on procedures to follow in case of injury.

 Reduced benefits costs through meticulous recordkeeping and ensuring that company did not pay for benefits for which employees were ineligible.

 Wrote employee manuals covering issues including disciplinary procedures, code of conduct, harassment policy and benefits information.

 Revised job descriptions for all upper management as there was no clear definition.

 Increased revenue 30% after vigorous training session with out of town theatre.

 Devised creative and cost-effective incentive and morale-boosting programs that increased employee satisfaction and productivity.

PROFESSIONAL EXPERIENCE (CONTINUED)

THEATRE REFRESHMENT CO. OF NEW YORK, INC. — New York, NY

Administrative Assistant, July 2009 to October 2009

Office Skills:

OFFICE SKILLS

Key Results:

 Entrusted to manage office in the supervisor’s absence. Provided timely, courteous and knowledgeable response to information requests; screened and transferred calls; and prepared correspondence for the President and office staff.

 Researched new products and proposed items to President, one of which increased revenue by 30%.

 Renewed New York State Liquor Licenses and Department of Health and Mental Hygiene certificates.

 Planned and organized successful holiday office party, with a request to plan it for the next three years from President of company.

 Prepared new hire paperwork; helped in the decision-making process of new hires, and scheduled interviews.

EDUCATION

TARLETON STATE UNIVERSITY — Stephenville, TX

Bachelor of Fine Arts (BFA) in Theatre Arts 2005-2009

Activities: Worked during college as an Assistant Manager at Sonic-Drive In and provided great costumer service as a waitress at Chili’s Bar & Grill.

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