Summary of Qualifications:

• *-* years experience of Kronos application implementation and production support in a medical setting.

• Knowledge of Medical Terminology and familiarity with electronic health record (EHR)/ electronic medical record (EMR)

Professional Experience:

Detroit Medical Center (DMC) Detroit, MI (1989-2010)

Detroit Receiving Hospital | Implementation Analyst - (1999-2010)

• Performed scheduled Kronos training for assigned facilities, as well as provide training on a one-to one and ad hoc basis.

• Acted as a liaison to the Kronos team to ensure that new groups were added as needed.

• Assist group members and share knowledge to constantly improve the functionality of the team

• Complied weekly metrics for management.

• Expert knowledge in support and maintenance of the Kronos Workforce Central 6.1version which includes any or all of Kronos Workforce Timekeeping, Time and Attendance, Accruals, Workforce Scheduler.

• Developed application user guides.

• Extensive user experience with Kronos v6.x in Workforce Timekeeper, Attendance and Leave, and Staff Scheduling.

• Knowledge of QA methodology, standards and procedures such as creating test cases, test script generation for user acceptance testing.

• Participated in User Acceptance Testing for several Kronos upgrades.

• Working knowledge of CIS healthcare patience information system.

• A member of the software implementation team for the adoption of several enterprise systems.

• Proficient in Kronos pay rules, accrual rules, security profiles, basic schedules, and time clocks.

• Generated end user tip sheets and application usage documentation.

Researched and implemented application service packs and patches when applicable.

Responded to end user incidents and requests related to application access, and services.

Children’s Hospital of Michigan | Administrative Manager - (1989-1999)

• Provided ongoing training and education for the enterprise time management system.

• Provided updates and conducting meetings with administrative staff as needed

• Conducted patient interaction monitoring and auditing of staff, and implementing performance improvement plans as necessary.

• Facilitated and participated in weekly staff training and educational sessions to increase knowledge and provide high levels of motivation to the staff.

• Increased presence in the community by assisting with team member participation in community outreach programs sponsored by the hospital.

• Assessed individuals and team performance and initiate development plans to narrow competency gaps.

• Developed, trained, motivated, and coached administrative team members to produce desired high performance results. Analyze staffing needs and provide hiring and promotion recommendations, and initiate disciplinary action, as appropriate.

• Duties included resolution of escalated patient complaints in a timely and empathetic manner, Maintained staff levels, interviewing and hiring employees and enforcing disciplinary actions

• Assessed workload, schedules and assigns duties to achieve productivity within staffing guidelines, thus reducing overtime.

• Effectively managed unit’s expenses, inventory controls, and inventory transactions.

• Managed administrative support personnel ensuring teamwork and commitment to excellence in providing consistent and high quality services to customers.

• Served as an important link in the communication chain ensuring information is transmitted between personnel, physicians, patients, family members

Education:

Highland Park Community College Highland Park, Michigan (Major: HealthCare Management)

Crockett Vocational Technical Center Detroit, Michigan (Nursing Assistant Certificate)

Central High School Detroit, Michigan (Diploma)

Technical Skills:

Kronos

Workforce Timekeeper

Workforce Forecast Manager

Workforce Scheduler

Workforce Absence Manager

Workforce HR

Workforce Payroll

Mercury Quality Center

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