Customer Service Manager

Anthony Q. Reynolds Anthony Q. Reynolds

Phone: 773-***-**** Email: *******@*****.***

OBJECTIVE: Secure a position within your organization that will enable me to utilize acquired skills and provide opportunities for advancement.

WORK EXPERIENCE:

2005 Oct – 2010 September / Harrington Moran & Barksdale Inc.

Marketing Specialist

- Responsible for the management of 300 plus HUD owned properties

- Ensure properties are secured, inspected, titles, deeds, appraisals completed, routine maintenance, safety hazards resolved and property condition disclosed per HUD guidelines prior to listing.

- Advise HUD of all acts of vandalism and prepare appropriate documents for HUD review.

- Prepare weekly listing for both newly acquired and reanalyzed properties.

- Develop marketing strategy to facilitate the sell of aged inventory properties.

Accomplishment: Consistently maintained a high level of performance standards while managing and marketing HUD owned properties in Cook County Illinois. My efforts contributed to HMBI Inc. successful completing the M&M II contract.

Closing Specialist

- Ensure the timely receipt, review and approval of real estate sales contracts for HUD properties.

- Verify accompanying financial documentation and required addendums for accuracy.

- Reviews verify title documents and bills prior to sale.

- Review HUD-1 statement to ensure validity of closing cost and settlement charges.

- Research and reconcile both pre close and post closing issues.

Accomplishment: My individual efforts were a key component in developing standard procedures for reviewing and processing contracts. The improvements in contract processing enabled the department to significantly reduce the number of exceeding contracts, expedited closings, and reduced inventory levels of HUD owned properties.

2004 Oct – 2005 Oct / GMAC Finance

Customer Service (Collector)

- Initiated collection activities on consumer loan and commercial lease contracts 30 to 120 days delinquent.

- Skip trace accounts utilizing internet based software to locate customer & collateral.

- Advise customers of alternative payment initiatives as a means to bring account into compliance with sales contract, avoid recovery and minimize losses.

- Submit accounts for recovery, prepare auction documentation and charge offs.

Accomplishments: My experience as a collector enabled me to contribute to the overall success of the collections department. During my tenure delinquency was held well below the goal of 1% while minimizing losses due to recovery and charge offs.

1999 Feb – 2004 Aug / Park Management & Investment, ltd

Assistant Property Manager

- Coordinated collection activities for 1200 plus apartment units and commercial retail space.

- Assisted with the marketing of apartments to perspective market rate and subsidized housing tenants. Schedule showings, verify application information, approve or deny applicants, prepare lease documents, collect security deposits and coordinate move in inspections with HUD representative.

- Performed routine inspections, accessed damages and charges against security deposits.

- Serve notices, initiate eviction action and filed court appearances when necessary.

- Resolved tenant complaints and coordinated the resolution of maintenance request.

Accomplishments: I began my employment with Park Management as a part time rent collector. My strong work ethic, assertiveness, desire to learn, and willingness to except greater responsibilities enabled me to advance and assume assistant property manager duties.

1995 Oct – 1998 Oct GE Capitol Financial Services

Customer Service / Collector

- Respond to customer concerns regarding finance contract, monthly billing, insurance and pay offs request.

- Initiate collection activity on delinquent accounts via telephone and written correspondence.

- Skip trace utilizing a variety of internet base software programs, credit reports and reference info.

- Schedule and monitor payment arrangements to bring accounts current.

- Assign and monitor recovery agent performance.

- Review and approve charge off account.

Accomplishments: Consistently maintained a high level of collection performance standards by reducing delinquency and minimizing losses associated with asset recovery.

1988 June – 1995 Sept / Universal Coach Parts

Distribution Supervisor

- Supervised 45 union employees in the performance of order pick, pack, shipping and receiving duties within a warehouse distribution environment.

- Trained new hires and subordinates in the performance of assigned task and equipment operation.

- Supervised the daily cycle count, inventory verifications programs and researched inventory variances.

- Scheduled, planned and supervised yearly inventories at US and Canadian facilities.

Accomplishments: My proven leadership skills, basic knowledge of warehousing, distribution and inventory management principles contributed to the overall success of the organization.

EDUCATION AND TRAINING:

1981 June – 1988 June / United States Navy

Completed real estate licensing training December 2004 with Century 21 Dabbs South

Successfully completed continuing education courses in property management, leasing and fair housing

Completed various continuing education courses in warehousing and distribution

Graduated from Morgan Park High School

REFERENCES:

Available upon request

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