Summary:

• Highly motivated IT and MBA Professional with over 5 years of experience in Business Analysis, Software Engineering, Business Process Improvement, Project Management and Quality Assurance.

• Superior Project Management abilities including Planning, Scheduling, Resource Allocation, Risk Analysis/Management, Configuration Management and Documentation.

• Extensive knowledge of Business processes, Process Definition, and Process improvement strategies.

• Working knowledge of SDLC methodologies, Agile, Scrum, Use Case, Prototyping, Waterfall, RUP methodologies.

• Proven expertise in Quality Control activities, conducting SQA Audits, and Project Metrics Measurement and Analysis.

• Extensive knowledge of analytical tools such as MS Excel, Power point, MS Project and SQL.

• Proficient facilitator skills and extensive experience presenting to executive level audience.

• Knowledge of Employment Laws and Regulations, Principles and techniques of Personnel Management, Organizational Leadership and Behavior.

• Familiar with the Business Case Studies/Analysis and Business Research methods.

• Good understanding about Principles of Accounting (GAAP) and Reporting of Financial Statements.

• Possess excellent interpersonal and communication skills.

• Comprehensive problem solving abilities.

• Deliver high value skill based and professional training.

• Possess technical aptitude for learning new technologies.

Education:

• Master of Business Administration (MBA), Graduated in Aug 2011

Tarleton State University, a member of Texas A&M University GPA: 3.9/4.0

• Bachelor of Engineering, (B.E) ,Information Science Graduated in June 2006

Visveswaraiah Technological University, Bangalore, India.

First Class with Honors

Technical Skills:

Software: Microsoft Office Suite (Word, Excel, Access, PowerPoint, project and Outlook), Visio, Clear Case, Visual Source Safe, Clear Quest.

Programming Languages: C and C++, java/J2EE, ASP.NET, HTML/XML

Data Bases: Microsoft Access & Oracle (SQL queries), PL/SQL

Operating Systems: Microsoft Windows XP, NT, 2000, 98 & 95,

Processes/Technologies: Agile and Scrum, Rational Unified Process (RUP), Use Cases, Workflow and UML.

Professional Experience:

Business Process Lead – TCG Software Services (formerly TCG Ivega Information Technologies Pvt. Ltd. (Apr 2006 – Dec 2008)

My duties and responsibilities included the following:

Responsibilities:

• Involved in making the workflow process for the project managers and the analysts much smoother by keeping track of the process status and also maintaining the notes for them.

• Facilitated meetings (JAD Sessions) and interviews with stake holders to gather the Business Requirements

• Conducted research and analysis to identify the business problem.

• Helped the Project management team in assessing if the project has passed the Lifecycle Objective Milestone in the Inception Phase (RUP).

• Created detailed workflow diagrams of existing and of the proposed system.

• Created and maintained all related procedural documentation.

• Assisted in designing test cases, writing validation rules and also participated in user acceptance sessions.

• Review completed application enhancements and QA test results to ensure that they meet business requirements

• Involved with the PMO in assisting with the project management process to ensuring the reduction of delivery costs.

• Defining and documenting the project scope using MS Project to ensure high quality deliverables.

• Managed scope development, requirements gathering, testing, development, and implementation of new applications and enhancement projects.

• Planned, scheduled and supervised the work of entire team to ensure timely work completion and accurate testing of products and applications.

• Defined tasks, estimated resource requirements, planned and scheduled project phases, and disseminated results

• Worked with Project managers in making the business requirement documentation which would help the development teams in understanding the complexity of the application being developed or tested and helping them reduce the bugs before presentation.

• Coordinating the QA groups and the Project managers in ensuring the system development and testing is within the corporate regulations and standards.

• Analyzed and coordinated in the entire process of new software installation, testing.

• Provide administrative support for the departmental Directors and staff members.

• Involved in assessment and planning of quality control using RUP, involving all the team members as one entire process.

• Assisted the Project managers in maintaining the minutes for all the meetings involving the clients and business managers for the project.

• Involved with the testing teams for performing functionality check of the web applications on different browsers like Internet Explorer and Netscape Navigator.

• Assisted in the data migration process. Primary responsibility being Asset Inventory management and keeping track of the distribution of inventory to the teams.

• Keeping track of the iterated versions of using tools like Clear Case and Clear Quest

• Maintaining notes for the entire migration process.

• Creating monthly reports using crystal report

• Closely interacted with management team and development teams regarding the budget control and status of the project respectively.

Environment: MS PROJECT, Windows NT/XP, Microsoft Word (2000/XP), MS Project, Excel, HTML/XML, Java Scripts, Internet Explorer 4.0, 5.0, Netscape, Clear Case and Clear Quest

Business Analyst - TCG Ivega Information Technologies Pvt. Ltd. (Jan 2004 – Mar 2006)

Worked as a Business Analyst for the Quality Assurance Group, before being promoted to the position of “Business Process Lead”. Efficiently handled multiple roles in areas such as Business Analysis, Process Definition and Improvement, Project management and Quality Control.

Projects Undertaken:

• Development of “Activity Reporting System” to capture the efforts spent by the Project teams on different activities on a daily basis. “Activity Reporting System” is an Online Application System where the Project team members fill up their respective Time Sheets on a day to day basis. The filled up Time sheets are automatically submitted to the respective Project Managers for review and approval. After the approval, the Time sheets are submitted to the QA team for consolidation and Metrics measurement. The data from the Activity Reporting System would be used to measure Performance metrics on efforts, reviews, and defects which further helps to baseline goals and to perform trend analysis.

Environment: Microsoft Windows Platform, HTML, .Net, SQL, MS Excel, MS Word, MS Power point, MS Visio, Outlook and Lotus Notes

• Development of “Metrics Measurement System” which is an Excel based application to be used to capture the raw data for each phase of SDLC. Once the raw data is entered into the respective columns, the application automatically calculates various metrics such as Effort Variance, Schedule Variance, Productivity, Defect Density, Review Effectiveness, etc. The Metrics Measurement System is designed to address Effort Projection, Schedule Projection, and Defect Prevention and to perform Causal Analysis.

Environment: Microsoft Windows Platform, Macros and Charts in MS Excel, MS Power point, MS Visio and Outlook

• Creation and Maintenance of Internal Quality Management System (IQMS), which is an internal repository hosted on the Company’s Intranet, consisting of Process documents, Templates, Forms, Checklists, Guidelines, Standards, Presentations, Tools and References. Conducted Process Documentation Review and implemented changes suggested by different Process owners. Also, handled Configuration Management using Visual Source Safe.

Environment: Microsoft Windows Platform, MS Excel, MS Word, MS Power point, Visual Source Safe, MS Outlook

Roles and Key responsibilities are summarized as follows:

• Responsible for driving the Organization’s Quality objectives and process improvement initiatives including Business Process Consulting, Gaps and Non-conformance analysis, Report Generation and providing solutions.

• Worked as a liaison between the Software Development teams and the Quality Assurance Group ensuring the conformance of business processes as per the set standards.

• Elicit business requirements by interacting with SMEs, Business users and Stakeholders.

• Performed Project Management activities such as preparing Project Plans, Scheduling, Project Tracking and Control.

• Worked on Risk Analysis and Management, and prepared Risk Prevention and Mitigation Plans.

• Conducted internal audits, prepared Audit Reports and conducted follow-ups for closure.

• Responsible for implementing process improvement changes to the Internal Quality Management System based on Review/Audit Findings and process owners’ requests.

• Organized and conducted Facilitation meetings on a monthly basis.

• Led Process Change Management by effectively communicating and implementing the new processes.

• Training key personnel on Business Processes, Metrics Measurement/analysis and Quality Assurance.

• Extensively used MS Excel to collect, analyze and collate Project Metrics relating to Efforts, Schedule, Defects and Review.

• Provided Documentation support to Software Development teams by creating and maintaining project artifacts and preparing Project Closure reports containing the best practices and lessons learnt.

• Handled the Configuration Management using Visual Source Safe (VSS).

• Frequently reviewed and tested the Software Development processes for Quality compliance.

• Organized and participated in project team meetings throughout the software development life cycle.

• Generated SQA Reports on a monthly basis and presented the reports containing top priority issues, non-conformances, achievements and road map before the Senior Management.

• Responsible for conducting regular and formal Customer Surveys and for interacting with the clients periodically to get feedback.

Awards:

Received Appreciation Award from TCG Ivega for my outstanding efforts, exemplary work and commitment.

Note: Authorized to work for any employer in the United States of America.

References available upon request.

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