Customer Service/Claims Representativve

Tina Ramirez

P. O. Box ******, Dallas, Texas ****2-7113

Cell No: 469-***-****

E-mail: *****************@*****.***

SUMMARY:

Bilingual Customer Service Professional with over 10 years of experience in telephone and face to face contact with customers.

EXPERIENCE:

CLAIMS INTAKE REPRESENTATIVE

Gainsco Insurance Co

Fast Lane Call Center, Handling inbound calls in a dynamic call center and processing claims.

handling subrogation status claim.

CUSTOMER OPERATION SPECIALIST/BILINGUAL

Stream Energy

Handling inbound calls for new and existing customers

Handling complex issues requiring expert opinion and resolution

Working with other department liaisons to ensure customer issues resolution in a timely manner

Assisting customers with one call resolution by researching and interpreting instructions,

guidelines and procedures to determine appropriate action.

BILINGUAL CUSTOMER SERVICE REPRESENTATIVE

Internal Revenue Service

-Provided technical assistance to individuals through telephone interaction in a dynamic call center Addressing wide range of issues, problems that require unique solutions, applied the tax code to assist taxpayers understand and meet their tax responsibilities; secured, analyzed and protected sensitive personal and financial information

-Made determinations and used sound judgment to resolve taxpayer’s disputes and delinquency issues, developed, analyzed and evaluated information involving the research of computerized records by accessing multiple on line database systems

-Assisted taxpayers with Individual Taxpayers Identification Numbers.

TAX ADVISOR III & BILINGUAL BASIC INSTRUCTOR

H&R Block

Face to face and telephone contact with customers in preparation of Income Tax forms, 1040, 1040A, 1040EZ, Schedule C, Self-employed Business and all form schedules.

Bilingual Spanish-English Basic Instructor.

COMMERCIAL LINES BILINGUAL CUSTOMER SERVICE & CLAIMS

J. D. Tanner Insurance Agency

Taking inbound calls and responding to emails from customers, telephone and face to face contact with customers, issuing certificates of insurance, insurance ID cards, processing policy change requests, processing claims, reviewing and explaining policies to customers.

COMMERCIAL LINES BILINGUAL CUSTOMER SERVICE & CLAIMS

Triton Claims Services

-Taking inbound calls and responding to emails from customers,

-Telephone and face to face contact with customers, issuing certificates of insurance, insurance ID cards, processing policy change requests

-Processing claims, reviewing and explaining policies to customers.

EDUCATION, TRAINING SKILLS

-Texas General Lines Property and Casualty Agent License

-Workers’ Compensation Insurance Adjusters License Type 17-03

-Tort Liability Certification, Tarrant County Junior College

-High School Diploma

-Bilingual Executive Secretary Diploma

-Fluent in written and verbal Spanish-English

-Proficient in Word Perfect, Microsoft Word, Microsoft Excel, Form Pro System, AMS 360 System,

CIS, Genesys, Guidewire system and multiple online database systems

-Notary Public

REFRENCES UPON REQUEST

Contact this candidate