FLORENCE R. GREEN

***** ***** **** #*** ****** Country CA. 661-***-****

Email- nmccsp@r.postjobfree.com 310-***-**** Cell

OBJECTIVE:

To obtain a position utilizing my skills and qualifications, where my dedication and attention to detail will create opportunities for growth.

QUALIFICATIONS:

Sales and Marketing Internet Customer Service

MS Word Excel Access

Power Point Office Procedures Dragon Dictate

Typing and 10-Key by Touch Sales Auditing Trainer

PROFILE:

Hard working with a professional attitude and a disciplined work ethic

Well organized and detail oriented

Can follow detailed written and oral directions

Ability to interface with personnel at all levels

Desire to learn and willing to apply myself to the fullest

EXPERIENCE:

1974-2001 Delta Air Lines, Inc. Los Angeles, CA

Sales Associate

Extensive experience with sales auditing, heavy phones, troubleshooting and resolving billing issues.

Responsible for customer relations with VIP customers, management and special guests.

Create and maintain exceptional results in a professional business environment.

Routinely handled customer concerns, resulting in satisfactory solutions.

Use efficient questioning and listening techniques to enhance the communication process.

Successfully served as liaison between upper management, co-workers and customers.

Understand many different personality styles and build strong professional relationships.

Utilize goal setting, time management and organizational skills to support high production.

2004-2005 Care Evaluators Los Angeles, CA

Customer Service Representative

Answering phone calls from clients seeking services.

Setting appointments for customer’s evaluations.

Data entry of client’s personal information.

Preparing reports for upper managements review.

2005-2010 Princess Cruises

Airline Reporting Agent

Processed crew and passengers refunds.

Researched and processed Airline Debit Memos.

Prepared reports for Supervisors view

Logged in and distributed incoming mail.

EDUCATION:

2001 Larson Training Centers, Inc. Carson, CA

Professional Sales and Customer Service, Certificates of Completion

REFERENCES AVAILABLE UPON REQUEST

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