Customer Service Sales

Gail L. Tolbert

**** ******* ******, *******, ** 48228

313-***-**** (cell phone)

E-mail address: **********@*****.***

PROFILE

A highly dedicated Customer Service Specialist with experience in Oral and Interpersonal Communications, Sales and Marketing, Advertising and Promotions, Public Relations

Microsoft Office Word, Excel, PowerPoint and Outlook, Basic Office Equipment, Copying, filing and Faxing, Answering Phones and will provide service excellence to all customers and vendors.

Education

Macomb Community College – 2005-2007

Communications and Arts

Warren, MI

Professional Experience

Macomb Center/ Macomb Community College, Clinton Township, MI

Sales and Marketing Assistant 2006 - 2007

Function:

Assist staff with public relations and media activity including promotion, advertising and marketing for the Macomb Center for the Performing Arts and the Cultural Center.

Responsibilities:

Develop, maintain and update databases for promotional activity

Provide back up support for Macomb Center marketing staff

Distribute promotional materials for the Macomb Center and Cultural Center

Conducting Events

Employment

Detroit Institute for Children, Detroit, MI

HIM Manager’s Assistant/ ROI Specialist March 2010 to present

File and maintain of medical records and documents. Take care of walk-in records request daily. Maintain correspondence and answer records requests with patients, doctors, school, insurance companies and lawyers. Process records release for on and offsite facilities. Obtain prior authorization for therapy services. Obtain referrals from physicians for scheduling purposes. Scan medical records for EMR system. And working with therapist to help patients maintains continued therapy.

PHNS, Children’s Hospital, Detroit, MI

Medical Records/Release of Information/Processor II: 2008 to 2010

Mercy General Health Partners, Muskegon, MI

Medical Records Clerk: 2002 – 2004

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