SUMMARY

Professional Technical Writer with fourteen years of experience in documenting policy and procedure guides, and different sides of software, including staff clients, system administration clients, Web interface, programmer’s guides, technical material, and infrastructure guides, in structured and unstructured formats. Focused on producing quality user’s guides, as well as improving the quality of the products being documented. Experienced in writing original versions of many different types of manuals.

SKILLS

Software: FrameMaker/Structured FrameMaker, XMetal, RoboHelp, Flare, Technical Communication Suite, ePublisher, PageMaker, Arbortext Epic, InDesign, Dreamweaver, Camtasia, SnagIt, Illustrator, PhotoShop, Paint Shop Pro, Acrobat, XMLSpy, Microsoft Office suite.

Training: Networking, Windows 7 Desktop, Windows 2008 Server, XML, XSL, UNIX, JavaScript, SGML, HTML, Web Services/Service Architecture.

EDUCATION

B.A., Rice University, Houston, Texas, 1995

Major: English

PROFESSIONAL EXPERIENCE

CROSSCAP MEDIA SERVICES, Toronto, Canada 2009- Current (Contract)

A Canadian marketing software firm with software and services targeted to Fortune 100 companies around the country (used by Walmart, American Eagle, CVS, OfficeMax).

Documentation Writer

* Using FrameMaker, RoboHelp, Paint Shop Pro, Acrobat, and Word, wrote, customer documentation and policy and procedure guides for the Enterprise Marketing Management product including user guides and help files for various Crosscap products. Completed and delivered work by or ahead of each deadline.

* Wrote the original user guide set for the Enterprise Marketing Management system (Quick Reference Guides for Marketing Calendar, the Wall, Softproofing, and Analytics, and full documentation for the Media Repository, and Quark and InDesign Plug-Ins).

CROSSCAP MEDIA SERVICES, Toronto, Canada 2007- 2008 (Full-Time)

See above.

Lead Documentation Writer/Documentation Manager (2007-2008)

* Using FrameMaker, RoboHelp, Paint Shop Pro, Acrobat, and Word, wrote and maintained specifications, customer documentation, and policy and procedure guides for the Marketing Resource Manager system being developed for Sears, including user guides for using and configuring products. Completed and delivered work by or ahead of each month’s deadline.

* As the first documentation writer at Crosscap, wrote new department procedures, and integrated new position into processes of QA and Development departments.

* Wrote the original user guide set for the Marketing Resource Manager (MRM, MRM Administration, Desktop, and The Wall).

* Assembled, updated, and maintained the Software Resource Specification for the product.

* Tested documentation against products to verify accuracy of documentation and quality of products.

THE EX LIBRIS GROUP, Des Plaines, Illinois 1997- 2007 (Full-Time)

(Formerly Endeavor Information Systems, Inc., subsidiary of Reed-Elsevier)

A $60 million software firm with applications and services targeted to academic libraries and research centers around the world.

Documentation Specialist I (1997 – 2000)

Documentation Specialist II (2000 – 2007)

* Using Madcap Flare, Structured FrameMaker, Technical Communication Suite, XMetal, RoboHelp, PhotoShop, InDesign, Paint Shop Pro, DreamWeaver, Camtasia, Acrobat, and Word, wrote customer documentation and policy and procedure guides for the ENCompass/Curator, EJOS/JOS, and Voyager products (see descriptions of each below), including user guides, Web help, online help, and web pages. Assisted with writing training guides and marketing material. Documentation included extensive configuration of XSL and JavaScript files, XML code, APIs, networking, and programmer guide information, creating new databases, metadata loading, validation of users, and similar tasks

* Produced user guides in both normal and structured XML (DITA and Docbook) formats. Consistently delivered work by or ahead of deadlines.

* Served as Documentation Representative at department and product meetings, as well as during meetings with customers.

* Wrote and streamlined department procedures and instructed colleagues in new procedures.

* Managed and distributed product incident and problem reports to teammates.

* Researched and implemented additional software for use by the department that enhanced efficiency in operations.

Major Projects:

ENCompass/Curator

Worked on ENCompass/Curator, a database for storing and cataloging digital media, e-journals, and online technical resources (used by Getty Research Institute, Cornell University, and Mystic Seaport Museum, among others).

* Wrote and maintained the original user guide set (Staff Client, System Administration Client, Web Client, Technical and Installation).

* Maintained Web Client and Technical and Installation user guides from 2003 through present. In Web Client user guide, documented extensive configuration of XSL and JavaScript files, related XML code, APIs, networking, and programmer guide information. In Technical user guide, documented creating new databases, metadata loading, validation of users, and similar tasks. Delivered documentation for ENCompass 3.6, 3.7, and Curator 4.0 ahead of schedule.

Voyager

* Worked on Voyager, a library catalog database system (used by Library of Congress, Northwestern University, and NIMA, among others). Documented all parts of the system, including Cataloging, Circulation, Reporting, and System Administration clients.

* Wrote original versions of Media Scheduling and Media System Administration user guides.

FISKE ENTERPRISES, Chicago, Illinois 1997- 1997

Publishing company producing publications such as programs for Chicago’s Bluesfest and Jazzfest festivals, as well as other restaurant trade association magazines.

Publisher’s Assistant

* Using PageMaker, and Word, wrote and edited material for publications, and assisted in design and layout.

* Handled proof and press checks of forms and plates at press time during printing of publications.

SHAH ENGINEERING, INC., Chicago, Illinois 1995 –1997

Engineering company in downtown Chicago.

Marketing Director (1995 –1997)

* Led a team of three in the research, writing, layout and production of proposals.

* Using PageMaker, and Word, created marketing materials, both graphic and prose, including production of brochures.

* Created marketing materials for various target audiences.

Henry Mayer * Page 4

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