William M. Doom

*** ******** **** ** * London, KY 40744 606-***-****, 606-***-****

nhf3zg@r.postjobfree.com,

SUMMARY

Global Training Specialist with specific expertise in learning design and delivery for instructor led and remote training. Training manager for multi-million dollar projects. Master trainer assigned to train and coach trainers. Award winning instructor. Strong positive leadership skills. Designer of Return on Investment programs for learning. Creative, quick response solutions to complex problems.

PROFESSIONAL EXPERIENCE

HSBC, London, KY. 2003 - 2011

Assistant Vice President, Learning and Development (2009-2011)

Designed training programs for use in North America. Designs include instructor lead, WebEx, and Web Based Training.

• Specialized in high risk, rush programs for corporate HQ.

• Initiated an Anti-Money Laundering training program for international affiliates that was adopted globally.

HSBC, London, KY.

Assistant Vice President, Training Specialist, Global Resources North America (2003-2009)

Solely responsible for all aspects of training from needs assessment to completion of training and certification of trainers for multi-million dollar international projects.

• Migrated eight work processes off shore on time and under budget including collections for credit cards and consumer lending, customer service for cards, HR, mortgage, mid-market business processes, and consumer lending.

• Met the six month standard for performance before training was complete in two migrations.

• Received more requests to manage training for migration projects than any other specialist in North America.

• Reduced paper costs by thousands of dollars, error rates and re-work by up to 15%, and reduced task time up to 25% by work process re-design in several migrations.

• Exceeded the standards of performance established by the business segment in every migration.

• Coordinated the actions of the business unit, tech support, domestic and foreign training groups, and site management while having no authority over any of them.

• Established performance standards for processes for which the business had never measured individual performance.

Household International, London, KY. 2001-2003

Senior Trainer

Lead trainer for a group of 6 trainers engaged in new hire training and management skill upgrades.

• Achieved a long term performance standard in which 90% of trainees met their ninety day standard of performance.

• Implemented Return on Investment measures to training.

• Led the effort to rewrite the consumer lending training manual with a deadline of 48 hours. The manual was adopted at all sites nationwide.

• Reduced early quit rates by 40% by implementing a transition program between classroom training and production floor operations.

Renaissance Bankcard Services, London, KY. 1999-2001

Seasoned Trainer

New hire and management trainer.

• Hired to train new employees for a start up site. Newly trained employees out performed seasoned employees from the home site.

• Designed and trained the first lost and stolen credit card training for the company. Wrote the first lost and stolen card manual.

Lincoln Memorial University, Harrogate, TN. 1982 - 1998

Associate Professor and Department Chair, Business Department

Accomplishments:

• Led Business Dept. through re-accreditation for SACS

• Created an Accredited Masters Degree Program

• Introduced basic business courses for non-majors

• Named Tennessee Professor of the Year

EDUCATION

University of Georgia, Athens, Ga. Master of Industrial Psychology, Measurement and Human Differences

Eckerd College, St. Petersburg, Fla. Bachelor of Arts, Psychology,

Additional Studies in Labor Relations, Pamplin School of Business, Va. Tech, Blacksburg, Va.

COMPUTER/TECHNICAL SKILLS

MS Office, Visio, Publisher, Activate, WebEx, Clarity, eXact, Rapid, MKS,

OTHER

Tennessee Professor of the Year, 1996. Awarded by the Carnegie Foundation for the Advancement of Teaching and Council for Advancement and Support of Education.

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