Customer Service Management System

Danielle Madonia

**** ***** **. *** *** Kissimmee, Fl 34741

********@*******.***

585-***-****

~Professional Goal~

To be an effective team player and leader. To motivate and accomplish any goals in a timely manner and preserve the company image through superior customer service.

Self motivated

Committed

Organized

Dynamic

Outgoing

Creative

WORK EXPERIENCE

Delmonico’s Italian Steakhouse 8/06-Present

Server

• Greet tables in a timely matter

• Take drink and food orders

• Place food orders in computer

• Deliver food and beverages

• Provide excellent customer service

DBI Properties: 7/05-3/06

Leasing Consultant

• Rent apartments and townhomes

• Effectively qualify prospective residents and verify applications

• Prepare lease documents and related paperwork

• Update related records as necessary

• Introduce new residents to the community living procedures

• Answer multiple phone lines

Hyatt Regency Hotel: 12/03-7/05

Banquet Server

• Planned and set up function rooms for guests

• Prepare and serve specialty foods

• Meet guests personal needs

• Serve up to 500 people at a time

• Train new employees

Latta Road Wegman’s: 5/02-1/03 - 5/03-4/04

Pizza Customer Service

• Opened and closed the department

• Operated cash drawers

• Prepared individual orders

• Interacted with customers one on one

• Collaborated with co workers to establish monthly goals

Walt Disney World College Program: 1/03-5/03

Food and Beverage Cashier

• Greeted guests upon arrival

• Took food/beverage orders and entered them into a system

• Processed payments

• Restocked, cleaned, and replenished food items

• Maintained a positive, friendly, and helpful attitude to guests and co-workers

• Promoted to General Teller

Childtime Child Care: 9/99-4/02

School Age Teacher

• Supervised school aged children

• Designed and taught lesson plans

• Interacted with families

• Created a management system to successfully address behavior issues

• Provide a caring, safe, and positive community where all children felt welcome

• Participated in weekly staff meetings where goals were established

EDUCATION & ACADEMIC DEGREE

A.S. Associates of Science Degree, Liberal Arts Monroe Community College: Henrietta, New York 14623 May 2004

B.S Bachelors of Science-Communication, Broadcasting

Minor in Recreation and Leisure

The College at SUNY Brockport, State University Of New York

VOLUNTEER WORK

Camp Good Days and Special Times-July 6th to July 9th

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