KEN EVERINGHAM

**** *. **** ******** *****, Tucson, AZ 85750

520-***-**** (H) 520-***-**** (C)

ngp36g@r.postjobfree.com

SUMMARY OF QUALIFICATIONS

Substantial experience designing, facilitating, and managing training/organizational effectiveness/human resource programs. Twelve years management experience. Expertise in consulting and strategic program design to meet organizational development goals.

PROFESSIONAL EXPERIENCE

Management Development Training Specialist, Tucson Medical Center, Tucson, AZ 2008 – 2009

• Designed management competency model and management/leadership curriculum.

• Designed and facilitated Team Effectiveness process involving team assessment diagnostic tools, analysis, problem-solving and action plans.

• Designed custom workshops requested by management in the areas of communication, conflict resolution, conducting effective meetings, and team-building.

• Co-designed performance evaluation system and delivered the relevant training to managers.

• Designed and delivered Management Lunch & Learn programs focusing on innovative team-building techniques.

• Delivered annual benefits enrollment training and new employee orientation.

• Maintained HR website using MS SharePoint.

Training & Development Coordinator, Pima County Superior Court, Tucson, AZ 2005 – 2008

• Training: Conducted Training and Organization Development needs assessment with court management. Designed and facilitated training courses including:

o Management/Leadership: Performance Management, Improving Team Performance, Ethics & Leadership, Managing Change, Conducting Effective Meetings, Fostering an Creative & Innovative Work Environment, Dealing with Emotional Behavior & Resolving Conflict

o Communication: Dealing with Anger & Resolving Conflict, Creativity in the Workplace, Customer Service

o Ethics & Personal Development: Ethical Problem-solving, Ethics: Dilemmas At Work, Stress Management in the Workplace, Preventing Unlawful Harassment, Cultural Diversity

• Internal Consulting: Designed and facilitated strategic planning & team-building sessions for several divisions/courts focusing on strategy, goal-setting, and team effectiveness issues.

Manager, PricewaterhouseCoopers, Change and Learning Services Practice. McLean, VA 2003 – 2004

• Developed business proposals to provide effective change management and training services to government and private sector clients. Designed training and developed instructional materials to meet client’s needs.

Senior Manager, Training and Organizational Development, Lockheed Martin Global Telecommunications, Bethesda, MD 2000 – 2002

Director, Organizational Development & Training COMSAT Corporation, Bethesda, MD 1993 - 2000 (COMSAT acquired by Lockheed Martin in 2000)

Managed the Training & Organizational Development function including:

• Executive Development: Developed and managed executive succession planning program emphasizing individual development plans and organizational accountability for 3 executive/management levels.

• Organizational Effectiveness: Facilitated four employee organizational effectiveness improvement teams chartered by CEO. The teams recommended significant company improvements in the areas of internal communications, career development, recognition, and morale. Reported to CEO and senior staff on significant corporate results annually.

• Performance Management: Redesigned and improved performance management processes/systems focusing on career development and retention strategies.

• Internal Consulting: Provided internal consulting services including management coaching, team-building, focus groups, and quality/process improvement resulting in improved organizational effectiveness.

• Training: Delivered over 100 training programs annually using internal and external resources.

• Rewards & Recognition: Managed company rewards and recognition system that generated over 700 awards per year resulting in improved company performance.

• Organizational Needs Assessment: Identified company developmental needs through interviews with executives and managers, employee focus groups, and employee surveys.

• Quality/Process Improvement: Coordinated leadership training for 200 executives on company-wide quality/process improvement initiative using Six Sigma techniques. Reengineered processes.

• E-Learning: Promoted corporate e-learning program and tracked corporate program metrics.

• Department Management: Managed department budgets between $200K - 2M. Supervised four staff.

Training Manager:

• Managed the corporation’s training function (employee size over 3,000).

• Identified the human resource development (HRD) needs.

• Evaluated the quality of training to meet company’s business objectives. Initiated Organizational Development projects including change management initiatives, facilitating organizational improvement teams, and team-building interventions.

• Analyzed barriers to implement the TQM process and developed programs to accomplish TQM goals.

• Designed and facilitated training courses including management/leadership, team-building, TQM, human resources, communications, interviewing, sexual harassment, diversity, and PC applications.

• Identified and hired consultants to meet additional HRD needs.

• Coached managers on appropriate management strategies to improve individual and organizational performance.

Independent Consultant, Woodbridge, VA 1991 - 1993

Selective assignments:

• Served as a full-time subcontractor for human resources consulting firm. Provided training needs assessment, instructional design, job-task analysis services using Subject Matter Experts, developed focus group protocol, and designed a career development system and manual for Federal agencies.

• Delivered human resource development courses, assisted in designing courses, facilitated focus groups, and wrote reports for training and development consulting firm.

• Conducted needs analysis for university department. Presented recommendations to executive director on proposed action plan. Designed and developed PC-based databases to meet client's needs. Provided training on database applications.

• Conducted intensive computer application training for Dept. of Defense client involving 12 software packages in a four-day curriculum.

Training Manager, 1st American Data Services/1st American Bank, Reston, VA 1987 – 1991

• Managed the division’s training function and acted as the internal Organizational Development consultant.

• Conducted organizational needs assessment using interviews, surveys, and evaluations.

• Consulted with managers regarding organizational design and performance problems.

• Managed the corporate training department and budget. Delivered management reports directly to president.

• Assisted subject matter experts with instructional design and teaching strategies.

• Designed and delivered training on supervisory/management issues, communication skills, creative problem-solving strategies, PC software, and new employee orientation.

• Developed corporate career development system.

• Chaired training advisory committee assessing company performance and training needs.

• Member of corporate Bank Operations Task Force troubleshooting performance problems and recommending training and non-training solutions.

Assistant Director, Career Services Center, George Washington University, Washington, DC 1984 - 1987

Senior Counselor/Career Development Specialist, American University, Washington, DC 1980 – 1984

Counselor/Instructor, Northland Pioneer College, Holbrook, AZ 1979 - 1980

EDUCATION

M.A. Human Resource Development, George Washington University, Washington, DC 1987

M.Ed. Counseling, George Mason University, Fairfax, VA 1979

B.A. Psychology, San Diego State University, San Diego, CA 1977

LEADERSHIP

Chair, Joint Council On Court Education (JCCE) – Lead Southern Arizona Regional organization that focuses on training programs and development issues for Southern Arizona court system, 2006 - 2007.

Representative, Judicial Staff Education Committee (JSEC), Arizona Supreme Court (Administrative Office of Courts) - Represented the JCCE at this state-wide training planning committee, 2006 – 2007.

Facilitator, Northern Regional Staff Conference, Arizona Supreme Court (Administrative Office of Courts) Flagstaff, AZ

Ethical Problem-solving; Resolving Conflict and Dealing with Emotional Behavior - July 2008

Ethical Problem-solving; Creativity in the Courts - July, 2007

Change Management: Lessons Learned from Successful Implementation of Organizational Change; Improving Team Performance: Leveraging the Power of Your Team - July 2006.

Facilitator, Southern Regional Staff Conference, Arizona Supreme Court (Administrative Office of Courts), Tucson, AZ

Creativity in the Courts July - 2008

Conducting Effective Meetings - April 2007

Management Tune-up: What’s Under The Hood? - April 2006.

Facilitator/Chair, Employee Recognition Action Team – Asked by Presiding Judge to assemble a cross functional team to design employee recognition system for the court, resulting in new comprehensive recognition system.

AWARDS, PUBLICATIONS, CERTIFICATIONS

BRAVO Outstanding Commitment Award, Pima County Juvenile Court – awarded for contributions to the developing of the Court’s employee recognition system.

COMSAT's Vega Award - for outstanding contribution to the division's mission, vision, and quality goals.

COMSAT’s Bravo Award - for excellent contribution to the Leadership and Management Development program and coaching of the company’s managers.

Publications – “Reflections on Change,” PCJCC Newsletter 1/06; “Team-building: Building Synergy Through Creating A Positive Work Environment,” The Train 4/06; “Leveraging Productivity Through Team-building,” PCJCC Newsletter 6/06; “JCCE Update,” Spring, Summer, Fall 2006.

Certifications: Achieve Global (Zenger Miller), DDI, Myers Briggs, American Productivity & Quality Center.

Contact this candidate