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Customer Service Manager

Location:
Australia
Posted:
January 18, 2012

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Resume:

SURNAME: ANTHONY

FIRST NAMES: PRISCILLA

ID NUMBER: 780-***-**** 081

LANGUAGE(S): ENGLISH & AFRIKAANS

CONTACT NO’S: +277*-***-****

EMAIL : ngmn10@r.postjobfree.com

LICENCE: (CODE 08)

RESIDENTIAL AREA: Gauteng, South Africa

CANDIDATE PROFILE

AREAS OF STRENGTH

Hardworking, Honest, Reliable and by making Superior Service a way of life, the company for which I work for and most importantly myself. I also have excellent written and oral communication skills. I am also totally committed to quality and adhere to the highest standard of Integrity.

AREAS FOR DEVELOPMENT

Increasing my productive potential by means of individual and collective enterprise can best fulfil my areas for development no matter at what level. Another area is to know what is expected of me and by being proud and passionate about it.

I believe I will be beneficial in adapting to a corporate environment. I am able to communicate well in all aspects of my work.

My communication skills and willingness to take on any task will stand myself in good stead, and I believe that with the right coaching I will be able to grasp the concept of what is required of me easily. I am tenacious and able to handle pressure.

And I enjoy every aspect of my job as I handle confidential information and liaise with very senior personnel on a daily basis. I believe that I am an ideal candidate for any available position.

ACADEMIC QUALIFICATIONS

SCHOOL ATTENTED:LAUDIUM SECONDARY SCHOOL

Matric (1996) (GRADE 12)

SUBJECTS:

English

Afrikaans

Mercantile Law

Typing

Business Economics

Accounting

COURSES ATTENDED:

Microsoft Excel

Microsoft

Windows

Microsoft Word

Pastel Accounting

Fincon Accounting

TERTIARY EDUCATION

Savings Enquiries

World Of Banking

Accounting For Supervisors Workshop

Evaluating Financial Performance – 70%

Managing Cash Flow – 100%

COMPUTER LITERACY: Microsoft Office, Excel, E-mail and Internet

CAREER SUMMARY

POSITION HELD COMPANY NAME DATES

Financial Supervisor and Sales & Service Consultant Pace -Technologies 2004 – Present

• Savings Supervisor

• Switchboard Operator

• Call Centre Consultant

• Teller

• Customer liaison consultant

• Customer Service Representative (MANAGERIAL)

• Credit Analyst (MANAGERIAL)

• Accountant

First National Bank 1996 – 2004

EMPLOYMENT HISTORY

COMPANY Pace-Technologies

POSITION Financial Supervisor and Sales & Service Consultant

DATES OF EMPLOYMENT 2005 – Present

DUTIES

• Creating sales orders and Invoicing

• Creditors Controller

• Debtors Controller

• Outstanding Payments

• Creating new clients profiles

• Opening New Accounts

• Sales and Marketing

• Bank Reconciliation

• Debtors Reconciliation

• Cash/Float Control

• Office Administration Manager

• All Monthly Reconciliations

• Invoicing

• Dispatch

• Stock Control

• Salaries and Wages

• Purchasing

COMPANY First National Bank

POSITION

• Savings Supervisor

• Switchboard Operator

• Call Centre Consultant

• Teller

• Customer liaison consultant

• Customer Service Representative (MANAGERIAL)

• Credit Analyst (MANAGERIAL)

DATES OF EMPLOYMENT 1996 – 2004

DUTIES

Nature of business: Financial Institution

Savings Supervisor

• Authorising withdrawals

• Otp’s (Outstanding Transaction Processing)

• Opening and closing of banking accounts

• Issuing of Bob cards

Switchboard Operator

• Running the five branches i.e.

o Incoming

o Outgoing calls

• Telex operator

• Sending telegrams

• Handling all correspondence

• Receipt and transmission of messages

Call Centre Consultant

• Handling all incoming queries

• Assisting customer in all areas

• Completing mandates and checking them

• Ledgers supervisor

Teller

• Taking in of deposits

• Authorising withdrawals

• Salaries for large companies and Embassies

• Cash requisitions for large companies via fax or telephonically, with confirmation thereof

Customer Liaison Consultant

• Opening of account

• Closing accounts

• Checking

• Authorising withdrawals

• Issuing of bob cards and Cheque Books

Risk Consultant Accountant

• Service and Quality Manager

• Control General Ledger Accounts

• Control Office and Suspense Accounts

• Manage the performance and development of staff

• Liaise with Risk and Interbank Disputes

• Oversee administration and financial related matters

• Cash flow management and loss control

• Conduct mini audits

• Access Card Control

• Branch balancing

• Account payments

• Balancing the cash

• Teller suspense

• ATM balancing

• Salaries and Data Processing

• Bank cheque balancing

• Unprocessed items

Customer Service Representative (MANAGERIAL)

• Liaising with the outlet and branches

• Interviewing Customers;

• Taking in of Personal Loan Applications

• Student Loan Applications;

• Authorising Other branches cheque refers; and

• Completing balance sheets and assessing them;

• Relieving the manager’s secretary;

• Managing the manager’s dairy; and

Credit Analyst (MANAGERIAL)

• Authorising Cheque refers

• Interviewing clients relating to Overdrafts, Personal

• Loans and Student loans

• Handing Bad customers over to the attorneys and Debt Collectors

• Placing bad debt accounts on the Credit Bureau (I.T.C)

• Preparing Limits for the Manager

• Reporting Bad customer accounts over to our Head Office on a monthly basisl

• Liaising with other branch managers and Head Office

• Excellent organizational and communications skills

• Computer literate and experience of MS Word, Excel, PowerPoint, Email, Internet & Intranet



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