Chester Alan Porcel

ngm7r8@r.postjobfree.com

#* ********* **. ****** ****** Tel.No. (63)(2)5088724

Caloocan City,Philippines

Birth Date: June 24,1979

HIGHLIGHTS OF SKILLS AND QUALIFICATIONS

• Over 8 years of experience in the hospitality industry.

• Strong background in service industries.

• Proven leader who takes initiative.

• Excellent customer service skills- competently able to address customer inquiries and complaints.

• Ability to multi task, detail oriented, and possess problem solving skills, values excellence and high standards, able to work under pressure effectively.

EMPLOYMENT HISTORY

SERVER May 15,2010- Oct.31,2010

THE COLONY HOTEL,140 Ocean Ave.Kennebunkport,Maine 04046

Describe menu items daily specials in detail and provide recommendations when requested. Handle cash, bus tables and input orders. Inspect the ID of patrons to ensure minimum age requirements for consumption of alcoholic beverages are always met.

RESTAURANT SERVER Dec. 15,2007- June 15,2009

THE LITTLE NELL HOTEL, 675 East Durant Ave. Aspen, Colorado 81611

Provide superior guest service, friendliness, restaurant cleanliness using restaurant routines. Promptly greet guest and took orders accurately, prepared itemized check and discreetly handled payment complications. Bussed tables, stocked service areas with supplies. Follow the FIVE STAR FIVE DIAMOND STANDARD of service set by the company.

SERVER/EXPIDITER March 8.2008 – July 11.2009

RUSTIQUE FRENCH BISTRO, 216 Monarch Street, Aspen, Colorado 81611

Serve all guest in assigned section, provide efficient service of food and beverages in courteous manner, ensure correct billing, set tables. Guarantee customer satisfaction. Perform in a fast paced kitchen environment, ensure health and safety is practiced. Prepare and set-up function room according to catering contract. Have an open line of communication with all related employees.

ASSISTANT WAITER May 20, 2007- Nov. 23, 2007

ROYAL CARIBBEAN CRUISES LTD,Monarch of the Seas/Rhapsody of the Seas

Follow out Food & Beverage hygiene procedures as per ships regulations, according to USPH standard. Perform all assigned duties efficiently, technically correct. Follow company’s policies ships rules and regulation request of superior. Adhere to procedures of the training manual and achieve a high standard leading to total guest and company satisfaction. Assist Dining Room Waiter in serving guest food and beverage.

ASSISTANT WAITER Dec. 8, 2005- Sept.12, 2006

CUNARD CRUISE LINE,RMS QUEEN MARY 2

Handle the reservation of the 4 outlets in Kings Court( An Alternative Dining) Prepare, organized restaurant cycle. Distribute and coordinate to the Purser’s office, Concierge, Programme Coordinator. Proficient in SILVERWHERE APPLICATION ( Dining Mgt for the Cruise Ships). Serve food and beverage to the guest. Follow the USPH standard of service set by the company.

ASSISTANT WAITER June 5, 2004- April 2,2005

P&O CRUISE LINE AUSTRALIA,T.S.S PACIFIC SKY

Prepare and organize tables for the cruise and incoming cruise. Assist Dining room Waiter for serving food and beverage to the guest in friendly and courteous manner. Provide efficient expedient courteous service to the guest leading to the total guest and company satisfaction. Follow the USPH standard of service set by the company.

WAITER May 13, 2003- March 27, 2004

STAR CRUISES CRUISE LINE, M/V SUPERSTAR LEO

Greets all guest in an assigned station and give them immediate attention. Perform duty to set-up various buffet and food settings. Serve food and beverage

to the guest according to company set of standard. Follow the USPH standard of service set by the company.

FOOD AND BEVERAGE ATTENDANT January 1997- October 2001

CENTURY PARK HOTEL MANILA. 599 P. Ocampo St. Malate, Manila, Philippines

Responsible for taking food and beverage orders to the guest in quickly and efficiently manners. Prepare and set-up function room according to banquet and catering contract.

EDUCATION

BACHELOR OF SCIENCE in HOTEL and RESTAURANT MANAGEMENT

LYCEUM OF THE PHILIPPINES UNIVERSITY

Muralla St. Intramuros, Manila, Philippines

Consistent Dean’s Lister

CHARACTER REFERENCES

Mr. Efren Vargas

Director of Human Resource

The Little Nell

675 East Durant Avenue, Aspen, Colorado 81611

Tel. No. 970-920- 4600

Ms. Patricia Pickering

Dining Room Manager

The Colony Hotel

140 Ocean Avenue, Kennebunkport, Maine 04046

Tel. No. 207-***-****

Mr. Douglas Kidder

General Manager

Rustique French Bistro

216 Monarch Street, Aspen, Colorado 81611

Tel. No. 207-***-****

I certify that the above informations are true and correct to the best of my knowledge.

Chester Alan Y. Porcel

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