District Operations Manager
Resume:
JEFFREY BRIAN WHITAKER
**** ******* **** **. ************, FL. 32224
CAREER OBJECTIVE: To obtain a rewarding and challenging position with an organization which offers growth potential, knowledge and responsibility where my skills, training, and abilities will further company goals and where upward mobility is based on accomplishments.
PROFESSIONAL SKILLS AND ABILITIES:
• Strength in communicating, developing and maintaining a working relationship with a wide range of personnel.
• Successful in developing potential strengths in others.
• Resourceful in learning procedures.
• Outstanding ability to understand others needs and offer solutions.
• Excellent communicator with the ability to interface with all levels of an organization.
• Self motivated.
• Detail oriented.
• Strength in managing details and completing tasks in a timely matter.
• Intuitive and excellent interpersonal skills.
• Exhibit a professional demeanor.
• Strength in identifying problems, defining solutions and implementing new procedures.
• Able to create an environment in which communication is open, timely and wide spread.
• Committed and goal oriented.
• Computer experience includes: Microsoft Word, Excel Spreadsheet Reporting, Business Data Reporting, Microsoft ppt., Sears intranet and Inside Sears Data Management.
EDUCATION: I am currently pursuing a Bachelor Degree in Business Management.
Prior Education:
• Darton College, Albany GA
1995-1996 General Studies with emphasis on business
• Abraham Baldwin Agricultural College, Tifton GA
1993-1995 Physical and Secondary Education Studies
• Worth County High School, Sylvester GA
Graduated 1993
Obtained a college prep and vocational seal
PROFESSIONAL TRAINING:
• Successfully completed courses regarding Diversity In The Workplace, Customer Service, Time Management Training, Situational Leadership, Driving Sales, Code of Ethics and Ethical Business Practices, Operations and Expense Management, Human Resources, ISO and Internal Quality Auditor Certification, Investigative Interviews (Wicklander), Communications and Customer Relations.
PROFESSIONAL ACCOMPLISHMENTS:
• Maintained highest divisional sales within store from 1993-1997.
• Promoted to sales manager in 1997 and exceeded annual sales quota through 2003.
• Received multiple promotions based upon performance, superior work ethic and outstanding customer service.
• Successfully completed Sears "Rising Star" leadership training courses in 2005.
• Facilitated multiple classes for Sears PMT/RTV training for District 148 and Sears Essentials in 2005 and 2006.
• Effectively managed 10 store managers remotely from a District Management level in operations and compliance.
• Worked collaboratively and built professional relationships with multiple District partners within the same and different business to achieve a common goal for the stores and technical fields.
• Managed 200 fleet vehicles with over 5 million dollars of inventory in a 4 state territory.
• Successful in managing Financial, Safety and Compliance of processes in relation to ethical business standards such as; over and shorts, time reporting, safe business practices and behavior for the In-Home District for over 200 associates.
WORK HISTORY:
2000-Present SEARS Holdings Corp
Position: District Operations Manager (2006-Present)
Store Operations Manager (2003-2006)
Assistant Store Manager (2002-03)
Loss Prevention Manager (2000-02)
• Emphasis in providing excellent quality service and securing customer loyalty.
• Providing exceptional sales leadership in a highly competitive market.
• Promote team building through positive mentoring and leadership.
• Consistently maintain daily operational expenses to comply with company budgets.
• Manage large groups of associates and managers effectively from a remote location in business operations, safety and compliance.
1998-2000 LOWES COMPANIES INC. Albany, GA
Position: Department Manager
• Provide superior customer service while maintaining strong relationships with both internal and external business partners.
• Effectively executed operational disciplines and inventory management.
• Increased annual sales while maximizing profit growth.
• Strength in managing multi-tasks simultaneously and efficiently.
1994-1998 SEARS ROEBUCK AND COMPANY, Albany, GA
Position: Sales Associate (1994-97)
Sales Manager (1997-98)
• Achieve company sales goals and maximize profit through effective product marketing.
• Build and foster customer relations by providing exceptional customer service.
• Recognized throughout career for consistently exceeding sales and overall performance expectations.
• Extend expectations and individual goals for optimal performance.
References Available Upon Request
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