Benitha Sabitha Kumari V

No: ***,Arcot Road, Kodambakkam, Chennai– 600024.

996-***-**** ndkh9p@r.postjobfree.com

Career Snapshot

Ten years of commended performance in key customer service and support roles.

Expert in customer care/communications, problem solving, relationship building and user training and support.

Computer Skills

Word, Excel, PowerPoint, Photoshop, CorelDraw, PageMaker, Flash, HTML, MS Office, Front Page

My Moto:

Strive to exceed customer/ employer expectations by delivering second-to-none service. Maintain customer centricity in all initiatives and interactions, always putting the customer first. Customer Service & Support Specialist

Call Centers Online Support Customer Service Desks

Key Skills:

Excellent Customer Service

Problem Solving

Up-Selling/Sales Support

Customer requirement Fulfillment

Complaint Handling /

Dispute Resolution Call Center Operations

Technical/User Support

Complaint Handling

Reports & Documentation

WORKING EXPERIENCE:

* Company Name: Sterling Holiday Resorts India Ltd

Experience: 7 year and 6 Months (2005 – 2012)

Designation: Sr.Executive - Customer Service

Roles & Responsibility:

Online Process:

Attending the calls from the customers & from the Branch offices / Resorts.

Customer details verification / providing necessary information to customers and processing the holidays according to the entitlements.

Manage the irate customers & solving their problems.

Sending the holiday confirmations & getting feedback form the customers for records.

Offline Process & On Boarding Process:

Responding to the customer emails: Holiday Confirmations / Resort updates & Info / Customer Feedbacks/ Complaints./Handling Corporate members.

Coordinating with the Zonal offices and resorts for the documentation / Feedbacks.

Coordinating with the team to deliver the expected and satisfactory service.

Arranging team meetings to develop the skills and knowledge about the products and simplifying the working process.

Working with the technical people to meet with the required service level components, standards to ensure deliver a quality Service.

Call monitoring, coaching and feedback, responsibility for delivery of the defined customer experience in every call. And Compiling reports daily & Monthly basis.

* Company Name: Women & Children Foundation Ltd

Experience: 3 years (2002 – 2004)

Designation: Secretary to MD & Administrative Executive

Roles & Responsibility:

Meeting With Corporate Clients & fixing appointments to conduct Medical Camps and In house Medical centers.

Consolidation of reports for Marketing Team.

Responsible for making decisions on training requirement & Allocating target for team.

Monitoring the day to day activities in the team & Compiling reports on team’s performance.

Participating in the Medical camps as Coordinator.

Compiling reports for the weekly performance of the branch offices.

Provided telephone, online and face-to-face customer service/support, busy retail customer service desks and five-star resorts.

Education & Training:

B.Sc .Computer Science - Lady Violet College for Women, Chennai.

Multimedia & Web Designing – Project Uplift ( Landmark InfoTech), Chennai.

BPO Training ( In-house) – Project Uplift ( Landmark InfoTech), Chennai.

Additional Information:

Date Of Birth 28th December 1979

Fathers Name : Veerabathran

Nationality : Indian

City/Town of residence : Chennai

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