Customer Service Sales
Resume:
Cynthia Wilson
Orlando, Florida 32809
Phone 407-***-****
E-Mail: ************.**@*******.***
Accomplishments
Presidents 100 Club Member for Sunglass Hut International
Top 3% of sales managers nationally and top 10 manager in the region
A proven ability to promote and sell concepts, goods and customer service
2005 Outstanding Foster Parent of Central Florida
Designed web-site for Compassionate Helping Hands Inc. www.chhands.org
Professional Experience
Premium Guest Service Representative - present
The Orlando Magic
Orlando, Florida
Work directly with the CEO, and corporate ticket holders
Customer Service with Mercedes-Benz / Chairman’s Club
Service Superstars and Courtside Season Ticket Holders
Deliver legendary service and build strong relationships with corporate accounts
Director Of Fundraising Inc. 501c(3) April 2006 to present
Compassionate Helping Hands Inc.
Orlando, Florida
Requests donations from individuals, businesses to business, charitable foundations, or governmental agencies. ...
Coordinates volunteer teams for medical missions, children’s programs feeding and clothing shipping and distribution
Raises thousands of dollars / thousands in medical and school supplies
Customer Service Outstanding Service Award
Educational Public Presenter Nov. 2006 - 2009
Triple Pointe
Program Presenter / Brand Ambassador
Orlando, Florida
Presents continuing education to teachers and staff members
Prepares reports weekly and monthly reports.
Interview and hiring employees
Facilitates training seminars.
Sales Manager
Sunglass Hut International
Joplin, Missouri
Top 3% in Sales and a Presidents 100 Club Member.
Responsible for interviewing, hiring and training staff in operations and superior customer service
Customer Service / Member Service Association
Held weekly staff meetings to set goals, promotions, train sales techniques
Member Sales and Service Coordinator
Central Florida Employment Council
Casselberry, Florida
Coordinates all job fair duties including employee registration, email data base
Sales contracts for job fairs and online job board
Responsible for coordinating monthly employers meetings
Access Specialist / Case Manager
The Independent Living Center
Joplin, Missouri
Case managed and trained volunteers and clients.
Advised and completed accessibility requests and complaints.
Public Presenter for the agency for a seven county area.
Special Skills
Graduate of the Boston Training Resources Department with training in behavioral interviewing, situational interviewing, and quality leadership
Workforce skills training including motivating employee performance, writing effective performance reviews and sexual harassment in the work place
Human resources training including verbal and written counseling, motivating sales associates to their full potential, and creating a team oriented workplace
Disney Institute Customer Service Training
Employment References
Maggie Soderholm - Orlando Magic
Season Ticket Account Services Manager, Superstar Seating
407-***-**** Direct
400 W. Church St., Suite 250
Orlando, Florida 32801
Sandi Vidal - Executive Director
Christian HELP Foundation, Inc
450 Seminola Blvd.
Casselberry, FL 32707
Phone: 407-***-****
www.christianhelp.org
www.cfec.org
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