change management lead resume in Houston, TX, 77006

MARK HORDES

**** * ***** ******, *******, Texas 77006
Telephone: Office 713 *** **** Cell 713-***-**** Residence 713-*** ****
nbfsvk@r.postjobfree.com; nbfsvk@r.postjobfree.com, http://www.trustedadvisortraining.com

SUMMARY

• Successfully developed, managed and led global and virtual change initiatives for major corporations resulting in accelerated adoption and acceptance of change

• Created sustainable tangible outcomes and increased performance as a result implementing change and strategy programs in the following environments: outsourcing, IT /SAP, ERP, ITSM,CRM/Systems and Processes, financials, shared services, human resources reorganizations, re-engineering, cost leadership, mergers and acquisitions, large-scale transformations, organizational reorganizations and designs, and globalizations with diverse organizations

• Managed the entire lifecycle of organizational change programs with core offerings in: change strategy development, change enablement, communications, training, measurement, leadership/sponsorship, organizational performance enhancement and talent management

• Provided proven management solutions frameworks for managing the human side of change for retained and outsourced workforces

• Executed successful executive communications frameworks and stakeholder engagement best practices

• Delivered full life-cycle of human resources re-organizations, downsizing and contingency workforce management compliance programs

• Proven track record selling large services based consulting, research, and training projects

• MBA, MS Organizational Behavior. Graduate of the American Graduate School of International Management, “Thunderbird” with a focus on International Human Resources and Cross-Cultural Management

• John Marshall Law School and ITT/Chicago Kent College of Law. Chicago, Illinois. Completed two years of general law studies

PROFESSIONAL EXPERIENCE

Mark Hordes Management Consultants, LLC, Houston, Texas 2007 -Current
Principal/Owner

Recent Client Engagements: Listed Below

*Engagements in Human Resources strategy development, Financial Outsourcing, IT/SAP, Services Management, Organizational Effectiveness, Training/ Development and Change Management

ConocoPhillips Inc. Houston, Texas 2010- 12/17/2010
Corporate Human Resources Division

*Delivered a 10 week HR strategy engagement for the Human Resources division in the
successful funding of a $30M cost savings project in Contingency
Workforce Management/Vendor Management System and process improvement

Baker Hughes Inc. Houston, Texas 2009-2010
Global Change Management Lead/FASST Outsourcing Project
Corporate Enterprise Financial Organization

• Global change management transformation lead for a 100+ country outsourcing,
project responsible for the full life cycle of organizational transformational
change and alignment for all aspects of standard and financial process
deployments and transitions to Baker Hughes country global offices.
• Focused on Accounts Payable, Accounts Receivables and General Ledger
Standard Processes
• Led an internal management consulting staff of 6 in U.K./Europe, Brazil, Middle East, Mexico and the U.S
• Managed all aspects of change management, communications, sponsorship, stakeholder engagement and training for retained financial professionals
• Worked closely in the coordination of all aspect or organizational change with two project consulting firms: Accenture and Everest Group

Chevron Corporation, Houston, Texas 2007-2009
Organizational Change Management and Human Capital Lead
Global ITSM/ITIL, Remedy 7.0 Implementation/ITC Organization, and Earth Modeling
SR 89/20 Project and Global Work Force Initiative

• Led a group of 10 Change Management professionals, (organizational development, communications, training, stabilization, recognition and rewards, team building, process management, and behavior change management in support of an enterprise implementation
of ITIL/Remedy 7.0, 10 processes)
• Successfully designed and delivered the global re-design of a downstream human resources organization for one of the top 3 energy companies, delivering a 40% improvement in operating efficiency and effectiveness
• As part of the Global Work Force Development Group, lead consultant on numerous organizational design and development projects utilizing “best of breed” OD&D Tool Kits and strategy methodologies
• Structure and build executive relationships with senior Business Units Leaders, Business Integration sponsors, deployment executives, tools/process, and cross-functional project teams.
• Design ITSM Program customer satisfaction metric score cards, survey’s and feedback systems.
• Lead and facilitate global meetings with and through organizational support organizations.
• Coordinate global advisory teams to ensure alignment with program goals.
• Led stabilization efforts for early adopters businesses on Remedy 7.0
• Managed a budget of $5M in support of project activities
• Created the global change management strategy for the deployment of ITSM
• Developed and rolled-out a stakeholder involvement, and assessment in support of the advisory board engagement, and led multiple strategic assessment and impact studies

ALEXANDER CONSULTING L.L.P, Houston, Texas 2002-2007
Partner
• Delivered Services Management consulting advisory services to client’s making a transition from a product to a services centric organization. Key clients included Schlumberger, Kronos, Sealed Air and other Fortune 500 companies
• Created business development opportunities for the full range of services: HR consulting, organizational assessments, Professional Services Strategy, Sales Training, Total Solution Enterprise, Consulting Practice Development, Service Marketing, Training and “Voice of the Customer” investigations
• Trained over 5,000 professionals from leading Fortune 500 companies to increase performance professional services, including international venues
• Sold, marketed and delivered organizational development and consulting services transition engagements to Fortune 500 clients: Intel, Datatel, 3M, Kronos, Sealed Air, Diebold, Computer Design & Integration, EDS, S&T Eastern Europe Lucent, Shell, AGFA, Gambro, Bentley Systems, Semiconductor Insights, Telelogic,Sony,Caterpillar,Marathon Oil,Jefferson Wells International,Taleo,Volkswagen, etc
STRATFORD GROUP, SPHERION CORPORATION, Houston, Texas 2001-2002
Executive Vice President: Professional Services & Consulting Retained Executive Search Practice
• STRATFORD GROUP is the 13th largest executive retained firm in the U.S. and is the retained search group of Spherion Corporation a $3.8 billion dollar corporation with 1,000 offices and 10,000 professionals. Number two staffing agency in the world
• Sourced and placed senior directors, executives, partners and vice presidents of leading corporations and partnerships across three main functional specialties: management consulting firms, technology companies and engineering and construction industries.
• Created business development market-facing programs that resulted in a 50% increase in prospective client appointments through writing “thought leadership” articles in leading business publications, presenting “Lunch & Learn Best Practices” sessions and delivering business seminars and executive briefing programs at major conferences and trade shows
• Designed Recruiter Training and Best Practices Recruiter Assessments, which diversified our overall client portfolio through the creation of the Stratified Services staffing organization
• Developed the “Global Talent Acquisition Sourcing Center,” which identified passive candidates for clients through targeted research and staffing fulfillment needs
• Executed a cross-selling partnership program that referred new business to Spherion Corporation for Human Capital Consulting, IT Outsourcing, Project Management, and Augmentation Temporary Staffing assignments
RANSFORD, Houston, TX 1999-2001
Consulting Services Vice President
• Executed a comprehensive business development plan that resulted in over 80% growth to $30MM in revenue in professional services sales, recruiting, compensation studies, to: the top twenty-five technology and software companies, leading e-commerce strategy firms, B2B market leaders, global telecom organizations, internet providers, security firms, Big 5 Management Consulting and Accounting firms, strategic consulting organizations, and human capital/change management firms
• Developed marketing plan to penetrate Fortune 500 services companies utilizing market facing, access, message development and public relations channels. Published numerous articles on services marketing and consulting. Designed “core” firm assets in “How to Sell Professional Services.” Appointed by the AFSMI as the Professional Services Tract Leader. Wrote a monthly column on professional services for the Professional Journal Magazine
• Sold over 20 human resources compensation studies focused on management consulting, strategy and professional services firms. Segmented salary, bonus and projected staffing and recruiting needs for a wide variety of cross-industry clients and consulting firms
• Sold client consulting engagements in: global transformational project from break-fix to total solution for a tier-one computer manufacturer, service marketing improvement for an operational strategy consulting firm, market development for the world’s largest data systems company, business transformation from software products to global consulting company for top 20 ERP and software company, over 40 market intelligence research projects for cross-industry clients, and global training engagements for technology and software clients in “Selling Professional Services” and “Client Relationship Skills.” Secured 10 professional services acquisition targets
• Designed and delivered best practices assessments and training in human resources management, recruiting and retention for corporate level clients
ACCENTURE/ANDERSEN CONSULTING, Houston, TX 1993-1999
Organization Change Management Associate Partner
Consulted globally to multinational corporations across industries: energy, chemicals, consumer products, resources, technology, transportation and financial services.
• Member of the Central Region Change Management and Human Capital delivery team
• Served as strategic change management lead on global HR systems integration projects, e-commerce, SAP-R3 and ERP for four global clients
• Initiated the Organizational Culture Change service offering and rolled out the service globally. Designed and delivered large-scale global organizational alignment and culture change programs for multinational corporations resulting in business integration and improved human capital productivity and performance
• Organizational change management partner on Design, Build and Run development programs. Directed corporate transformations and reengineering engagements. Coordinated and project managed $120M business integration engagement for global chemical and energy clients. Designed and developed support human resources and compensation/salary planning processes and plans for senior executives
• Created “Thought Leadership” strategy executive briefings and developed firm products in Mergers & Acquisitions, Alliance Management, Sponsorship, Communications, Culture Change and Strategic Change Management
• Consulting engagements included: Hoechst Celanese, Georgia Pacific, Dupont, Dow Chemicals, Pennzoil, Nestles, Exxon, Fleming Foods, Import/Export Department of Canada, Tenneco, Tenneco Shared Services, Tenneco Gas, Oxford University, Johnson Wax, Ryder, Sea Land, Marriott Hotels, Holiday Inns World Wide, American Express, Andersen Worldwide, Unilever, International Paper, Bancomer, Sea Land, Exxon and Shell Chemical
PRODUCTIVITY & QUALITY CONSULTANTS INTERNATIONAL, Houston, TX 1990-1993
Principal/Owner
• Consulted to a broad base of global clients on organizational development/design, corporate growth, human performance improvements, behavioral change, organizational transformation and quality issues
• Designed and delivered over 100 international training programs, seminars and workshops in Europe, South America, Canada, Asia Pacific and Sweden/Finland
• Keynote speaker in Performance Improvement, Change Management at global conferences, for not-for-profit organizations, multinational corporations, international associations and governmental entities
• Developed Performance and Talent Management Systems for clients
• Facilitated team development meeting and events for global clients
AMERICAN PRODUCTIVITY & QUALITY CENTER, Houston, TX 1984-1990
Vice President Consulting and Training
• Grew the international consulting and training service line from inception to $5+mm practice through innovative international marketing approach and strategic alliances
• Led white-collar improvement multi-client engagements. Licensed products in 30 countries. Developed strategic partner knowledge transfer alliances with 10 Global Productivity & Quality Centers
• Created the “Five Days with the APQC” international training series and led multinational training engagements focused on human performance improvement.
• Conducted quality management and human resources organizational knowledge worker assessments for Fortune 500 clients: Douglas Aircraft, McDonald Douglas, Dunn & Bradstreet, Bell Canada, etc
EDUCATION

• Certificate of Advanced Study in International Management/Cross Cultural Management
American Graduate School of International Management (“Thunderbird”), Glendale AZ

• MBA/MSW (with highest honors)
Organizational Design and Development and Clinical Social Work
Aurora University, Aurora IL

• BS, Political Science
University of Houston, Houston TX

ADDITIONAL INFORMATION

Earlier in my career I held the position of Director of Human Resources for the largest Mental Health organization in the State of Texas, (Mental Health and Mental Retardation Authority of Houston and Harris Country

-Responsible for a 30,000 medical professionals with 2 hospitals and 25 residential facilities

-Full life-cycle authority for recruitment, planning, compensation, salary administration, performance management, EECO compliance, labor union negotiations, safety, training, career planning, executive coaching, rewards systems and executive coaching

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