Stephanie Jarka

**W*** Blair Street

Winfield, Illinois 60190

630-***-****

nbffzf@r.postjobfree.com

SUMMARY:

Customer support specialist with a wide array of expertise with sales representatives, marketing, manufacturing, customers, and vendors. Proven success at managing accounts through organized and detail-oriented work. Strengths in multi-tasking while working independently and within a team environment.

EDUCATION:

B.A. Liberal Arts

Northern Illinois University

WORK EXPERIENCE:

RR Donnelley/TOPS Division, Downers Grove, Illinois

October 2000 – July 2012

Import Coordinator -- August 2008 to July 2012

Major Responsibilities: Worked with international vendors in China and Vietnam to outsource office products; Duties included purchasing in SAP, supplying artwork, providing shipping and container information, and invoicing; Worked with vendors to maintain pricing list for outsourced items; Completed and updated daily reports of pending and received shipments for internal warehouse facilities.

Key Accomplishment:

• Utilized strong communication skills by serving as point person for the international vendors to ensure product completion and on time shipments.

Inventory Manager -- October 2000 to August 2008

Major Responsibilities: Supervised TOPS customer service department; Managed inventories in a computerized warehouse system for TOPS five largest wholesale and retail outlet customers; Supplied daily reports of shipping status and backorder issues to these key customers; Communicated daily with internal warehouse and manufacturing facilities to ensure no stock out issues.

Key Accomplishment:

• Exceptional problem solving skills utilized in an operational environment resulted in high quality customer service.

WORK EXPERIENCE, cont:

Moore Wallace/TOPS Division, St Charles, Illinois

May 1997 to October 2000

Customer Service Manager

Major Responsibilities: Supervised customer service department in a detail-oriented and fast paced work environment; Provided support to sales representatives by managing customer accounts across the United States; Resolved customer problems related to billing, accounting, shipments, and received product; Interacted closely with internal shipping departments and freight operators to ensure on time delivery and guaranteed customer satisfaction; Served as communication link between external customers and internal departments.

TECHNICAL SKILLS:

Proficiency in Excel and Word, Touch 10 Key, Lotus Notes, SAP (Purchasing), AS400.

REFERENCES:

Available upon request.

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