Customer Service High School

Jacqueline S. Colon

** ****** **. *******, **. **844 Phone: 978-***-**** email: **********.*******@*****.***

Objective

To obtain a position in which I can further enhance my skills and learn the necessary ones for the capability of advancement in the workplace.

Work History

Production Supervisor

(2007-2011) Central Metal Finishing N. Andover, Ma

Andover Branch

• Review customer’s shipment for damaged parts

• Fill in paper work where necessary by department

• Inspect parts to make sure it is 100% and deliver to proper department for next process due to customer’s request

• Take on delicate purchase orders for silver and copper plated metals etc.

• Attend production meetings

• Manage production board

• Some hiring and letting go

Wyndham Branch

• Customer Service (Pick up & make phone calls to go over information with company clients)

• Shipping and receiving (count inventory on incoming merchandise & and prepare for further processing)

• Data entry (make up and print out purchase orders for customer sing off)

• Office assistant ( answer incoming and make outbound calls, fax paper work, sending emails to company associates and customers)

Accomplishments:

Within the first two months of my employment I assisted in the training of new employees as directed by my supervisor.

Within a year of employment I was promoted to team leader due to the fact that i took initiative in my work and had excellent coordination skills.

By my second year I was assisting my supervisor with scheduling, making team decisions and attending meetings.

By maintaining excellent quality customer service my company was able to gain new customers and my department was also awarded gifts of thanks for providing quality work.

Waitress, Customer Service

(10/2006 – 08/2007) La Sirena Bar Restaurant Lawrence, Ma

• Receive delivery or pickup orders by phone

• Attend cash register when necessary

• Attend and write down personal orders from eat-in customers

• Clean up after restaurant hours

Cashier, Customer Service

(2006) Wal-Mart Methuen, Ma

• Customer service (greeting and assisting customer)

• Stocking items on shelves

• Floor work and returns

Dietary Aide

(11/04-05/05) Northwood Rehabilitation & Nursing Lowell, Ma

• Worked in cafeteria

• Delivery of food by request of residents

Duties: Wash dishes, clean dining room area, clean work area.

Education

(2006-2007) Lincoln Technical Institute: Massage Therapy Program Lowell, Ma

Therapeutic Massage & Body Work

(2003-2005) Lowell High School Lowell, Ma

General Studies (Class of 2005)

(2001-2003) Charlotte Amalie High School ST. Thomas, USVI

I participated in the AJROTC (military) program for two years.

Skills

• Bilingual(fluent in English &Spanish)

• Customer service

• Excellent interpersonal skills

• Team player/ work well with others

• Microsoft proficient

• Fast learner

• Problem solver

Refrencences

Will provide upon request.

Contact this candidate