SUZZETTE I. MONTIEL

**** *. **** ****** • CHICAGO, IL 60608

DIRECT: 773-***-****• E-MAIL: n81uxd@r.postjobfree.com

OBJECTIVE

To establish a career where I can utilize my 10+ years of wireless retail sales and management experience while being able to expand my knowledge, gain experience and advance within the company.

SKILLS AND ABILITIES

Strong sales, administrative and management background

Proficient using Microsoft Office - Excel, Word, PowerPoint, Access and QuickBooks

Ability to multi-task various projects under pressure with limited to no supervision

Reliable, flexible, loyal and highly dedicated

Bilingual in Spanish (written and verbal) and an efficient translator

Team-supporter who has consistently worked effectively with individuals in diverse working environments

Outstanding organizational, administration and communication skills both written and verbal

Self-starting, and goal oriented

EXPERIENCE

06/10- Present One Stop Wireless Surrounding Chicago Land Area

Sub-Agent 06/10-11/10

District Sales Manager 03/11-Present

Independently operated and currently manage multiple Verizon Wireless Premium retail locations. Experienced in the acquisition and launch of new locations, hiring and training sales reps, setting store productivity/financial targets, planning and executing promotional/marketing activities, completing human resources/staffing responsibilities as well as implementing and overseeing the proper execution of day to day store procedures as well as tracking sales trends and overseeing the achievement of sales quotas for both stores and sales teams. Monitor and evaluate store operations and sales rep performance to ensure stellar service and performance. Additionally, work directly with customers to address concerns, resolve service-related problems and support multiple sales teams in all aspects of customer service and selling. Serve as an intermediary between upper management, company, reps and supporting staff.

01/10-06/10 Stahulak and Associates Chicago, IL

Paralegal

Provided administrative support for 5 attorneys handling Chapter 7 and 13 bankruptcy, loan modification and divorce cases.

• Handled setting up consultations, conducting new client intakes and translating in Spanish (both written and verbal) for attorneys and clients when necessary

• Managed and distributed all incoming phone calls promptly on an 8 line phone system and provided excellent service to clientele

• Proficiently conducted all necessary tasks to initiate client files electronically in Best-case and in hard copy including data entry, scanning and preparation of documents such as motions and cliental letters in both English and Spanish

• Responsible for drafting motions and mailing and drafting written correspondence in Spanish and English

• Managed calendar, ordered office supplies and created excel spreadsheets for payment, case and call management. Placed high volume calls for payment collection, appointment and court reminders to clients and faxed debtors notice of filing.

• Conducted signing appointments and post-filing prep

• Trusted with highly-sensitive communications and documents

• Competently handled all aspects of communications with clients both in-person and by phone, including the responsibility of increasing favorable customer relations

• Distributed incoming mail, faxes and other business documents for all staff members and responsible for all deliveries and arranging pickup of outgoing mail and packages

07/07-01/10 Plan-It Granite Construction Itasca, IL

Account Manager

Responsible for launching and managing HOME DEPOT and LOWES Retail Accounts in a geographical area. Oversee and report the achievement of daily sales, template, expediting, fabrication and installation quotas and operations. Responsible for training retail stores employees on granite, marble and quartz characteristics, care, fabrication and installation. Function as an effective interface between Home Depot, Lowes, clients and Plan-It Granite. Responsible for all retail plan-o-gram merchandising and communications. Responsible for the conversion of records management systems to Stone Pro. Proficient, with all Microsoft applications including: Outlook, Excel, Word, Power Point, Access, Info Path and Publisher and QuickBooks as well.

• Launched Stonemark Granite by Innovative Stone and signed 22 new Home depot accounts.

• Doubled sales revenue from $150,000 p/month to over $300,000.

11/06-07/07 Helio LLC Chicago land Area

Account Executive

Responsible for prospecting, signing and managing new indirect and retail accounts in a geographical area. Highly experienced in, cold-calling, face to face prospecting, presenting and managing commissions, training new doors, and effectively communicating all carrier updates and promotions.

Implement strategic and tactical business plans that enable accounts to exceed goals. Function as an effective interface between HELIO and its AGENTS to ensure achievement of established business goals and objectives for these accounts. Function as an agent “advocate” responsible for internal communication of market conditions, competitive landscape and any/all things that may impact the success of both indirect and retail channels. Develop and conduct effective marketing and sales training presentations. Develop and implement programs to train AGENTS on effective sales strategies. Manage adherence to contract terms, policies and procedures.

• Achieved 235% to quota in March 2007

• One of 3 AE’s to Launch the Chicago Market and surrounding areas including northwestern Indiana, Wisconsin and Southern Illinois

• Assisted in Signing and Launching 75+ new doors

• Continuously acting as a team player and motivator helping newly hired account executives through trainings and ride–a-longs as well as actively helping in the planning and execution of all HELIO house events (i.e. Dealer open houses, Helio sponsored concerts, Weekly Table Selling Events, etc…)

06/06- Present Home Center Chicago, IL

Realtor

Independent contractor: assisting clients, with the sale or purchase of new and existing homes. Personally handle marketing, time management, follow through of transaction from beginning to end, and serve as a liaison between all involved parties. Conduct open houses, final walk-through, and property showings as well as provide rapid feedback to clients of any activity. Personally responsible in protecting the clients best interest as well as adhering to all code of ethics and mandated standards.

11/02-2/06 PageComm Wireless Vernon Hills, West Dundee, Chicago Ridge

District Manager

Managed, multiple wireless retail locations, consisting of 3 retail stores, 5 kiosks and directed the daily activities of 25+ associates and operations. Experienced in the sale of, T-Mobile, Sprint, Nextel, Verizon, AT&T and pre-paid services. Achieved store productivity/financial targets, planning and executing promotional/marketing activities and completing human resources/staffing responsibilities. Additionally, worked directly with customers to address concerns, resolve service-related problems, support associates in all aspects of customer service, and implemented training programs. Researched, prospective new locations and handled acquisition, opening and management. Handled all new product and service acquisition and served as intermediary between upper management, company, reps and supporting staff.

• Averaged 96%+ on all secret shops

• Awarded Manager of the Year for 2004,

• Increased New Line Activations by 40% March 2004 and continued to maintain store quotas

• Increased accessory sales through different promotion and marketing techniques by 25%

• Decreased employee turnover

• Eliminated inventory loss

• Personally averaged 30+ activations a month

EDUCATION

William Rainey Harper College

Palatine, IL

June 2008-Present

Current GPA: 3.0

Member of Phi Theta Kappa Honor Society

Legal coursework completed: Introduction to Paralegal Studies, Legal Research, Litigation, Corporate and Securities Law, Tort and Insurance Law, Family Law and Real Property Law, Contra taw, Bankruptcy Law and Legal Skills

Seeking to obtain an A.A.S in Paralegal Studies

Chicago Association of Realtors

Chicago, IL

2006

Licensed Realtor, Pre-licensed Broker coursework completed

St. Ignatius College Prep

Chicago, IL

Class of 2002

REFERENCES AVAILABLE UPON REQUEST

Frank Vivas (708) 715- 6939 – President of One Stop Wireless

Javier Trinidad 847-***-**** – District Manager at One Stop Wireless

Isadore Carter 614-***-**** – Sales Rep at One Stop Wireless

Contact this candidate