Teresa I. Gardea

*** * ******** **.

Ontario, CA. 91764

***/***-****

n6i28p@r.postjobfree.com

Objective: I am seeking a challenging position with a progressive Company.

And were growth and advancement is offered.

Experience: 20+ years as a Customer Service Representative

Skills and Abilities

Alpha & 10 Key Data Entry Call Center Experience Typing 35wpm

Able to resolve customer issues Excellent Communication Skills

Microsoft Word 2010 Spanish ability to multi task

Great organizational skills inbound and outbound queues

Scheduling appointments navigate thru multiple internet systems

Position: Customer Service /Distribution Center JULY 2011-SEPT 2011

Employer: Aerotek Commercial Staffing/ Contracted to Living Spaces in Rialto

Duties: Call center environment. 60-80 calls per hour in and out calls. Took care of

Complaints. Issued credit when appropriate. Scheduled pick-ups, exchanges

And service technicians to make small repairs. Liaison between delivery

Personnel and customers. Tracked drivers on GPS system to determine

ETA for delivery.

Position: Applicant Contact Specialist / Verifications May 2010-August 2010

Employer: Aerotek Commercial Staffing/ Contracted to HireRight Rancho Cucamonga

Duties: Call Center environment. 60-80 calls per hour. In and out calls Took information

For Pre-Employment. Verified Employment, Driving and Drug History. Made

Personal reference calls. Made sure applications were complete. Processed

In a timely fashion. Navigated thru several internet systems

Position: Customer Service/Data Entry March 2002-April 2009

Employer: Kramer-Wilson/North Hollywood CA.

Duties: Worked as a Clerical for 20+Homeowners insurance Agents. Logged in New or

Existing Homeowner’s insurance policies by name, Date and time of receipt.

Distributed to appropriate agent for processing and faxed back to escrow

or homeowner in a timely fashion. Data entry alpha and numeric.

Education: Woodrow Wilson High School

. Los Angeles, CA.