Customer Service Sales
Resume:
Sarah Q. Moore
Box #*
**********@*****.***
Core Objective:
Results-focused full life cycle recruiting professional with commitment to client service and creative recruiting. Track record locating, identifying and closing candidates. Cultivating and maintain candidate relationships to ensure a consistent talent pipeline. Ability to self-manage multiple positions by screening, qualifying, interviewing and placing qualified candidates within deadlines.
Qualifications:
Retail/Sales/Customer Relations and Education Recruiting
Strong sales and online advertising skills
Recruiting / Relationships building techniques
Proficient in Microsoft, Excel applications
Strong background in Social Networking applications; finding quality candidates thru online networking
Ability to meet sales quotes and hiring deadlines
Relevant Experience:
Working Solutions.com, Denver CO:
Customer Service/Sales…..September 2010 to April 2011
Recruiter……April 2011 to Present
Working from my home office I serviced high inbound calls, customer resolutions and maintain company policy sales quotes for new accounts. Promoted to recruiter; handled new hires for open Customer service, Tech support and Sales positions. Developed and maintain online relationships with interested candidates which enabled me to maintain quotes for placing qualified candidates.
Consult with business and functional leaders to define competencies for specific roles.
Heavy call volume average 190 to 260 calls per day ( AHT 4.2mins).
Conflict resolution to enhance customer retention stats as well as first call resolution.
Prescreen candidates with detailed phone screens, evaluating candidates compatibility with specific job requirements, ensuring a right fit prior to submissions of management.
Consistent contact with candidates through hiring process (i.e. phone calls and emails).
Developed new customer relations through telephone contact and sales activity.
Ability to self-manage multiple positions by screening, qualifying, coordinating interviews, negotiating and closing candidates.
Cultivating and Maintain candidate relationships to ensure a consistent talent pipeline.
ISN Corp, Washington, DC:
Customer Relations/Store Reviewer……January 2011 to Present
ISN holds a contract with the Federal program SNAP; to review and assist applicants with establishing the ability to accept food stamps within their venues. My responsibilities is to travel to these venues across PA, NJ and DE to inventory, review and gather information to support an acceptance or rejection into the Federal funded program.
All assignments have to be completed by the due date, and I review and complete at least 4days prior; to have time to adjust and correct any imperfections my supervisors may have.
I complete all required applications and paperwork for data filing and review for any incorrect information.
I keep very detail notes and accounts of services within these stores, and educate them on SNAP standards; while recording required data to transfer for further review within key departments.
Alpine Access Denver, CO:
Customer Service Specialist…….July 2009 to August 2010
Increased customer loyalty through excellent handling on escalation calls and resolving them to save accounts.
Improved communication efficiency as primary liaison between departments, clients and vendors.
Managed incoming and outgoing calls for busy Credit Card Companies.
Handled, processed and distributed confidential customer information.
Provided efficient customer service to clients.
Successfully handled 150 to 200+ calls per day.
Maintained a average 96% to 100% Quality Call Rate.
Chubb Institute Springfield, PA:
Admissions Counselor/Recruiter…..March 2007 to February 2009
Results-focused full life recruiting professional with commitment to client service and creative recruiting.
Track record locating, identifying and closing candidates.
Work in a team environment to build and meet sales quotes.
Meet with prospective IT and Medical Field students to test them on
their ability to meet the schools standards for admission.
Follow-up with internet leads and establish personal references to achieve sales goals.
Assist students with course selections and proper classes to obtain specific degrees or certifications.
Insure accuracy and maintenance of all student loan files and related paperwork for state review.
Manage open houses with special teams to generate new students.
Recruit students for part-time job opportunities in areas where they can gain knowledge and understanding of various careers.
Education:
2009 Delaware County College Media, PA
Certificate Real Estate
Certifications Classes to obtain Real Estate License
Pennsbury High School Fairless Hills, PA
“Class of 1996”
Lincoln University Oxford, PA
Business Administration “Class of 2000”
References Available Upon Request
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