Customer Service High School

Rodneshia Fife

** ****'s Crossing 706-***-****

Cedartown, Georgia 30125

***********@*****.***

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Education

Penn Foster Career School

. Property Management Certificate Anticipated

Completion Date: July 2013

Jacksonville State University

Jacksonville, Alabama

. Bachelor of Science

. Minor: Community Health

Completed: 2009

Model High School

Rome, Georgia

. High School Diploma

Completed: 2005

Customer Service Experience

Chick-Fila Dwarf House: Waitress

Rome, Georgia

November 2001-Present

. Serve customer meals while maintaining the restaurant's high customer

service standards.

. Prepare checks that itemize and total meal costs and sales taxes.

. Present menus to patrons and answer questions about menu items, making

recommendations upon request

R&R Catering: Owner/Event Planner

Rome, Georgia

January 2010-Present

. Schedule meetings with prospective clients

. Managing all catering events and staff

. Maintaining food and labor cost

. Shop for and implement theme events

. Collect inventory of supplies

Redmond Regional Hospital: Registrar

Rome, Georgia

February 2010-September 2010

. Greeted all patients and collected pertinent demographic and billing

information.

. Validated and corrected insurance information; collected appropriate

fees, i.e., co-pays and outstanding charges prior to service.

. Greet patients and conduct interviews to obtain accurate registration

and billing information

. Assure that all necessary forms are explained, completed and

signatures obtained

. Prepare and distribute registration documents to appropriate

departments

Housing Experience

Northwest Georgia Housing Authority: Housing Choice Voucher Admissions

Rome, Georgia

November 2010-Present

. Process applications for government housing rental assistance program

following HUD regulations & NWGHA policies.

. Ensure eligibility of perspective residents; background checks,

fingerprint screening.

. Maintain waiting lists of eligible applicants & available Section 8

vacant rental properties.

. Verify all income information for tenants by fax, mail, or third

party.

. Calculate tenant income & estimate rental subsidies/utility

allowances; negotiate rents.

. Perform routine clerical and typing tasks.

. Send correspondence to tenants/landlords; initiate & submit monthly

reports.

. File/take calls-advise/answer questions/complaints.

. Schedule/conduct final eligibility & annual recertification

interviews/zero income reports.

. Collect payments owed to Northwest Georgia Housing Authority due to re-

payment agreements

. Other miscellaneous office duties as assigned.

Northwest Georgia Housing Authority: Lead Facilitator for Club Xtreme

Rome, Georgia

January 2011-December 2011

. Assist in the creation of incentive programs for attendance,

performance, recruitment & retention for Northwest Georgia Housing

Authority residents ages 10-15

. Plan and execute mid-program get-togethers, end-of-year program

parties, and end-of-year showcases for respective programs,

highlighting program accomplishments for Club Xtreme Director,

Northwest Georgia Housing Authority Staff and their family members

. Collaborate with school staff to deliver activity reports; track

attendance, behavior, and performance through accurate record keeping

. Know and enforce Club Xtreme program expectations, policies, and

protocols

. Collect and collate relevant paperwork, including surveys

. Coordinate daily lessons in accordance to Project Alert

AWARDS/CERTIFICATES/LICENSES

. Awarded Chick-Fila Leadership Scholarship

2005

. City of Rome Business Licenses 2011

. ProjectAlert for Club Xtreme Certification

2011

OTHER SKILLS

. Microsoft Office Suite-Word, PowerPoint, Excel, Access and other

software.

. Meditech

. Elite Emphasis

REFERENCES

. Available Upon Request[pic][pic][pic][pic]

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