Ronald G. Burke

***** ****** ***

Elkhorn, NE ***22

402-***-**** (Home)

402-***-**** (Cell)

Career Objective: To obtain a position that accentuates my current management skills

while increasing my knowledge base preparing for further career growth.

PROFESSIONAL EXPERIENCE:

Sodexo USA

January 2008 – Present

Director Environmental Services- Bergan Mercy Medical Center, Omaha, NE

1.4 million cleanable square foot with 430 acute care beds and 92 FTE’s. Thomson Reuters Top 100 Hospital’s, 2008 number one ranked hospital system by HCAPS. Project Manager for a 500,000 square foot addition while operating with in budget. TRAKKAR installation and pilot account, Engage account, District Champion for Clients for Life. Mentor for three different GM’s in development and system implementation, served as an Internship General Manager training a Collage Senior in Environmental Services with a successful hire of the Intern. Served on Hospital Leadership, Space and Placement, Safety, Infection Prevention and EBIDA committee’s. System Committee’s - Safety, Compensation, Hazardous Material, Waste Control and Sustainability with a major focus on Hazardous, Waste Control and Sustainability as the Environmental Service’s Lead. Drove department rejuvenation with the introduction of the Gallup “UP” satisfaction posting, the Safety Committee with results of 124 k savings annually at the system level and management transparency with the SAC team and daily kick off meetings, weekly Operations Director Meetings and the “Simply Amazing” celebrations. Budget year over year reduction while increasing service area and satisfaction.

Crothall Management Services

September 2006- January 2008

Director, Environmental Services- Research Medical Center, Kansas City, MO

1.2 million cleanable square foot flag ship facility with 86 FTEs. Fee management account. Responsible for the day to operation including PLUS time system, pay roll, productive and non-productive time. Reallocated staffing to increase service while decreasing actual staff levels. Increased patient satisfaction scores by 0.5 on the Gallup measurement system. Managed construction projects in excess $9M while staying under budget. Increased Employee satisfaction by 2 full points using the Gallup measurement tools. Responsible for implementation of standards ahead of schedule. Introduced the Studer principles; scripting, staff ranking and time saving. Implemented cost saving programs that resulted in a decrease in overall budget, water usage, and infections. Decreased annual employee turnover rate by 23%.

Sodexho Management Services

March 1998-September 2006

General Manager - Texas Medical Center Laundry, Houston, Texas

Accountable for the total operations of a 30M pound commercial laundry, serving

healthcare facilities in South East Texas. Supervised four department directors; Plant

Operations, Accounting, Client Relations and Engineering with 180 FTE’s. Total

operating budget of $19M. Responsible for the reduction of labor cost to the client while

continuing expected service. Retained customer base, while adding new clients.

Reduced operating cost by $300K compared to previous fiscal year. Decreased weekly

operating hours by 20 and increased customer satisfaction. Implemented

timeline tracking to assure timely delivery to the customers. Wrote standard operating

procedure booklet for the pack room (sterilization room). Received an Outstanding

Service Award for our relief efforts during hurricanes Katrina and Rita.

General Manager – Saint Marys Medical Center Saginaw, MI

Responsible for the operations of the Environmental Services department in this 275-bed, Level 2 Trauma Center with 645,000 net cleanable square feet and 67 FTEs. Instrumental in the development and implementation of a new QA Rounding system and its mobile software. Brought budget to within 1% of actual projected that had been annualized to be almost 20% over. Decreased supply cost by over $100K. Reduced FY 04 budget by 14% from FY03. Reduced staff by 5 FTEs while increasing productivity and developing a higher quality floor care program. Added services to accommodate Client’s needs of another 60,000 sq. ft. Increased standards while reducing staff and keeping contract cost neutral. Exceeded industry standards for turn around time on beds by an average of 10 minutes. Served on hospital Infection Control, Safety and Directors Council. Drove the conversion of client employees to Sodexho employees for a total annual savings of over $300,000 for the client. Supported and participated in numerous charities for the Hospital and Sodexho. Sodexho Regional Environmental Service Council member. Patient satisfaction reached 96.4 %; the highest in the history of a third party survey at Saint Marys. Member of the union negotiations team for the hospital.

Operations Manager - The Medical Centers of Aurora, Aurora, CO

Responsible for the daily operations of the Environmental Services department in this 344-bed Level 2 Trauma Center with 51 FTEs. Implemented the quality assurance program. Directly responsible for the implementation of a new chemical and training program resulting in a $10,000 annual savings for the Hospital. Served on Employee and Hospital Safety Committees. Responsible for the implementation of the Environment of Care rounds. Brought department to company compliance by instituting program systems. Systems Administrator for the Bed Tracking program. Serv-Safe certified. Instrumental in bringing the Studer Principles to the department.

Assistant Director - Tulane University Hospital & Clinic, New Orleans, LA

Responsible for Environmental Services, Laundry Services and Grounds at this 240-bed acute care facility and associated ancillary services. Directly oversaw the Training Manager, Assistant Managers, Administrative Assistant and 80 FTE’s. Accountable for payroll, employee benefits, budget management, and all training of staff. Responsible for implementation of the increased level of service while decreasing FTEs by 12. Instituted the Hospital Environmental Services Committee with all departments’ involvement to increase client and patient satisfaction.

Operation Manager - Riley Memorial Hospital, Meridian, MS

Director of Environmental Services, Laundry Services and Grounds. Oversaw 33 FTEs in the daily operations of a 140-bed acute care facility and its ancillary services. Total cleanable square footage exceeded 500,000 sq. ft. Responsible for payroll, training, benefit reporting and budgetary compliance. Directly responsible for the

implementation of the laundry service being out sourced to another client facility at the

client’s request. Increased par levels to a 9-day turn. Instituted Environmental Rounds with the Support Services Department Heads. Solely responsible for the reinstitution of Facility rounds with the COO.

Assistant Manager - Kaiser Permanete, Sacramento, CA

Jointly responsible for 140 union employees in the Environmental Service Department. Oversaw the daily operation of a 348-bed facility and all the ancillary services, with total square footage of over 1M. Accountable for the training and quality assurance of our staff. Instrumental in increasing morale without decreasing accountability. Responsible for the establishment of the partnership among Kaiser Permanete, Support Services and Sodexho Marriott Services. Accountable for around the clock scheduling of all employees. Directly oversaw payroll preparation and reporting. Was the department representative for the Recycling, Safety and Supply Committees. Solely instrumental in the reinstitution of recycling throughout the Sacramento Valley. Accountable for the total operations of the Department.

Health Care Services Group, Inc.

September 1997-March 1998

Account Manager - Vale Heath Care, San Pablo, CA

Accountable for housekeeping, janitorial and laundry services at two extended care facilities with 284 beds. Provided training and supervision of 60 union employees and one Training Manager. Reported to the facility administrator to insure customer satisfaction and to the Health Care Services District Manager. Accountable for training, daily quality control inspections, scheduling, hiring, payroll and benefit reporting. Responsible for managing the labor and supply budgets. Promoted from hands on Manager of a 68-bed facility to the Manager of two separate facilities.

Education

General Managers School 401 Bergan Mercy Medical Center

General Managers School 301 Bergan Mercy Medical Center, Omaha, NE

Kaplan University The School of Business, Sales and Marketing, Davenport, IA

General Manager School 201 GM initial training, Gaithersburg, MD

Dale Carnegie Training Leadership Training, Denver CO

ServSafe Certification Food Services Safety, Denver CO

Stephen Ministry. Christian Counselor, Denver CO

Medical Services Specialist ( RN equivalent ). Parkland College, Champaign, IL

April 1983

Applied Science, Community College of the Air Force. Mobile, AL 1988

Training Instructor, School of Health Care Science. SAFB, TX 1987

Basic Counseling, School of Health Care Science. SAFB, TX 1987

AWARDS, HOBBIES AND ADDITIONAL TRAINING

Awards

- Sodexo Safety Award winner 2008/2009

- Rookie of the Year Nominee North Central region 2003

- USAF Hospital, Chanute AFB, IL Nursing Service Personnel of the Quarter

- USAF Hospital, Chanute AFB, IL Airman of the Month

- USAF Hospital, Chanute AFB, IL Airman of the Quarter

- USAF, Chanute AFB, IL Golf Champion 1984,85

Hobbies

- Golf

- Painting

- Motivational Reading

- Football

- Softball and Coaching

- T-Ball Coaching

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