dispatcher/router

**** ***** ***** # *** ******** MD, ****** 609-***-****

Tanya R. Jones

Objective

To secure a position that will provide the foundation for career development.

Experience

****- ******* ******’s Columbia, MD

Dispatcher

 Responsible for building routes for drivers using Descartes Fleet wise Routing system.

 Record times of daily arrival and departure times into Excel Spreadsheets.

 Prepare paperwork for drivers, i.e. manifests, invoices and driving directions.

 Route new customers entered in system by Sales Representatives.

 Run nightly reports to create warehouse to warehouse and store to store transfers for merchandise for next day deliveries.

 Responsible for confirming next day deliveries with customers.

 Converse with Drivers Assistance team to investigate late arrivals and cancellations.

 Constant phone and e-mail contact with Regional Managers, Sales Team and Driver Assistance to ensure customer satisfaction.

 Maintain an Excel Spread of scheduled runs, number of vehicles and drivers.

 Generate nightly turnover reports for Senior Management.

 Performed any additional duties as delegated by Transportation Manager.

2008-2008 First Transit BWI Airport, MD

Shuttle Bus Operator

 Responsible for the safe and courteous delivery of passengers to and from airport terminals.

 Stopped at designated points to load and unload passengers and baggage.

 Assisted passengers with luggage and other carry on items.

 Notified dispatch of any deviations, accidents, passenger overloads, behavioral and medical problems.

 Assisted in the boarding and the safe securing of all ADA passengers.

 Accurately performed pre-trip and post trip vehicle inspections.

 Maintained proper radio procedures utilizing standard 10 codes.

 Advised passengers of rules and regulations when necessary.

2007-2008 First Transit Laurel, MD

Para Transit Supervisor

 Supervised a 6 person team with trip reservations entering in Para Transit call center

and dispatch office.

 Generated weekly WAR reports for Senior Management.

 Assisted in taking reservations from clients via telephone, fax and e-mail.

 Aided in the process of hiring new employees.

 Responsible for building routes for drivers using Route Match Routing system.

 Handled the follow up on all faxed reservation request from all local senior sites.

 Monitored the driver locations in and around Howard County using Next Bus Software.

 Resolved complaints or concerns involving clients in a timely fashion.

 Communicate any personnel issues regarding staff with Operations Manager.

 Promoted to Para Transit Supervisor with in the first 90 days of operation.

 Provided 300 trips per day, utilizing 20 paratransit vehicles.

2007-2007 Veolia Transportation Savage, MD

Dispatch Supervisor

 Arranged reservations for transportation to serve Senior Citizen and Disabled clients.

 Served on a 4 person team to manage trip bookings, driver dispatch and driver manifests.

 Monitored drivers locations in and around Howard County via Road Supervisors.

 Assisted drivers in locating difficult address utilizing GPS and maps.

 Responsible for the follow up on all faxed reservation requests.

 Aided in the building of routes for drivers using Trapeze Routing system.

2003-2006 Medical Diagnostic Laboratories Mt Laurel, NJ

Processing Coordinator

• Responsible for printing physician results and interpretation sheets.

• Oversaw in the preparing of results for overnight delivery to physicians whom request hard copies

• Handled the exporting of billing copies from Filemaker Pro into SLAR billing system.

• Ordered and maintained adequate department supplies.

• Ensured all fax transmission errors and discrepancies are resolved in a timely manner.

• Worked closely with the IT Department in the implementation of Esker Faxing Solutions.

• Communicate any personnel issues regarding staff to Administrative Manager.

• Assisted in the data entry of Requisitions forms.

• Performed any additional duties as delegated by Administrative Manager.

Education

1983-1986 Triton Regional High School Runnemede, NJ

2009-2010 TESST College of Technology Baltimore, MD

Pharmacy Technician/CPR Certified

Skills

Microsoft Windows, Filemaker Pro 8, Esker Faxing Solutions, Trapeze ,

Route Match and Descartes Routing Systems, GERS Retail System, MS Outlook, Word and LIX Dispatch system.

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