Customer Service Engineer
Resume:
Daniel E. Castillo
San Antonio, Texas 78223
*******.**********@*****.***
Profile:
Work independently or with a group, proven ability to work in a fast-paced environment. Efficiency focused professional with Twenty years of
Architectural/Gergraphic experience. Handle multiple tasks concurrently. Exceptional Work -Ethics
Experience:
2009 to Present B & N Sports Billiards San Antonio, Texas
Manager
* Responsible for Employee daily schedules
* Handles weekly inventory
* Responsible in organizing daily/weekly events
* Daily audit of incoming /outgoing money
* Responsible for environment control
* Perform other duties as required or assigned
2005 to 2009 City of San Antonio Development Service Department San Antonio, Texas
G.I.S. Technician Drafting:
* Geographic Information System (ESRI)
* Arc GIS, Arc Info, 8.2,9.0,9.1
* Assist Customers with Zoning maps, and Aerials photos
* Adobe Photoshop, Aerial maps and Create zoning for parcels, and ROW
* Create maps for San Antonio Police Department, & District Attorneys Office, & the FBI
* Create map for City Council
* Update zoning for website, and zoning ordinance for website
* Field check for address and landuse information, for zoning cases
* Create zoning cases for zoning commission and city council
* Create maps for other City Department and field notes information for property layouts
* Graphic design Power Point
1992 to 2005 City of San Antonio Planning Department San Antonio,Tx
G.I.S. Technician Drafting:
* Windows 95 & Windows NT, Micro station 3.2,3.3,4.0,5.0,5.2, (GIS) Geographic Information system, ArcView, ArcMap 8.2, 8.3, 9.0, Arc Editor and Arc Info.
* Adobe PhotoShop, Aerial maps, create Power Point presentations
* Field notes information Subdivision property layout, land use information for zoning cases
* Responsible for preparing Aerial photo maps for Bexar County, City Council,
* Update zoning for website
* Create maps for San Antonio Police Department, & District Attorneys Office, & the FBI
* Assist customers in a courteous and professional manner
* Preparing videos for viewing by the zoning commission
* Preparing maps for Zoning Commission and City Council Agendas
* Provide maps for City Council and staff, as well as other City Departments with maps requests
* Crested Aerials for Fire Department on Fire Hydrants and Fire Stations
1990 to1991 MCI Telecommunication Richardson,Texas Network Communication Civil Engineer Drafter:
* Assist multiplex, radios, transmission design and facility engineers in the designs of schematics
* Created new drawings from engineering mark-ups information
* Prepare and design drawings: Fault Alarm, PBX/Oder wire interface, switching maps, microwave/ repeater site, electronic/ equipment layout of fiber optic construction for MCI standards documentation, produced check plots, reports and final drawing
* VAX/Intergraph release 10,11,12 system micro station release
1984 to 1990 City Water Board San Antonio, Texas
Maps & Record Civil Engineer Design:
* Responsible for coordination of work, quality control and completeness drawing such as: Drainage, Road Designs, site plan, subdivision, water line, fire hydrants and blue print layouts
* Produce check plots, final drawings and reports as necessary for clients review, Intergraph Micro Station and Auto CADD
* Coordinate progress of work with designs team, project Managers and Civil Engineers, participated in meetings for project strategy planning which included initial orientation and periodic status review
* Created layouts for construction, bridge layout, mapping piping, structural designer, streets, sidewalks, drainage, water line
* Provide customer service in a courteous and professional manner
Education:
Durham College
Architectural Drafting
2 years Design "1985-1987"
Certificate:
FEMA Emergency Management Institute
(NIMS) National Incident Management System
AACOG Alamo Area Council of Government
BASIC (GIS) Geographic Information System
Palo Alto College Intermediate
(GIS) Geographic Information System
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