Dean A. Feliciano

OBJECTIVE

To utilize my experience and education so that my employer may attain their goals while enhancing my career

growth.

EXPERIENCE

Asset Acceptance Corporation October 2009-April 2009

Account Representative (Temporary)

 Communicate with customers via outbound/inbound phone calls and other means of communication to secure balance of debt by negotiating payment terms and methods.

 Utilize various means of skiptracing to locate customers.

 Accountable for obtaining and tracking confidential and sensitive information.

 Record and update full and complete account information to aid in account resolution.

 Responsible for locating customers and securing payment of charged-off accounts and qualifying accounts for legal review.

US Department of Commerce March 2009-September 2009

Bureau of the Census

Census Enumerator/Quality Control (Temporary)

 Supervised staff of 20 to ensure data was gathered accurately and timely.

 Responsible for gathering data from individuals to verify addresses and determine how many people and units were in the house.

 Provided help desk support to staff to verify handheld computers were working adequately.

 Accountable for obtaining and tracking confidential and sensitive information.

Safeguard Properties May 2009-July 2009

Client Account Representative (Temporary)

 Monitor and track FHA properties for Midland Mortgage, ensuring that all property preservation work is completed timely and correctly.

 Open new preservation orders via Safeguard’s internal processing system.

 Follow-up on all open orders. Escalating to appropriate management staff when orders are late.

 Process and submit open bids to HUD via an Over Allowable form.

 Update client system when orders are opened, completed and when bids are submitted. As well update all status requests.

 Communicate directly with client representative as necessary.

DEAN A. FELICIANO – 2

UPS Supply Chain June 2006–August 2008

Customs Broker Coordinator

 Responsible for preparing all entries on the Bosch and Porsche accounts within the guidelines set by US Customs.

 Created and maintained SOP for the Bosch account when a new line of business was started.

 Responsible for $2 million dollars of freight from origin to destination daily.

 Increased “on-time” clearance and delivery guarantee from 86% to a 98% for the Bosch account.

 Negotiated escalated issues as well as conducted weekly conference calls with customers to make sure that they were advised of all upcoming issues with “hot” freight shipments.

 Scheduled dispatch of freight worldwide.

 Negotiated cost schedules for third party vendors.

 Audited 3rd party freight invoices for any discrepancies.

 Created invoices for freight to Bosch for monies that UPS has outlaid to deliver freight with 3rd party agents.

 Approved any incidental charges that occurred when moving freight from origin to destination.

 Managed all approved third party vendors.

 Prepared all import and export documentation for all shipments originating or entering the US.

Revol Wireless January 2006-June 2006

Call Center Customer Service Advocate

 Primarily responsible for handling escalated calls routed to supervisors.

 Co-facilitated the launch of two new markets and coordinated with technicians in the field to alert them of technical issues.

 Assisted with the development of a training manual for the new market.

 Conducted training for new recruits.

US Bank Home Mortgage June 2005–October 2005

Loan Counselor/Loss Mitigation Support

 Assisted mortgagors at the start of the Loss Mitigation process.

 Provided mortgagors with all necessary paperwork required to complete Loss Mitigation.

 Follow-up with mortgagors to obtain paperwork and assure it is properly completed.

 Prepared and audited Loan Modification and Foreclosure packages.

DEAN A. FELICIANO – 3

JPMorganChase October 2003–December 2004

Pre-Foreclosure Collections Specialist

 Responsible for collecting on past due mortgages from 60 days delinquent to the start of foreclosure.

 Responsible for handling escalated and large balance accounts in the Sub-Prime and Home Equity divisions.

 Responsible for tracking all overnight payments and the delinquency rate for the month.

 Assisted with developing collection strategies for the month to reach target goals.

 Maintained time sheets, employee review folders and attendance records in a centralized database for all employees within the center.

 Assisted in On-the-Job training for new hires.

 Assisted supervisory and management staff as requested.

NCC Business Services April 2003–October 2003

Collections Specialist

 Responsible for negotiating payment schedules with customers.

 Developed skip tracing procedures within the office and initiated a skip-tracing department.

 Assisted with fraud research on accounts that were reported to our clients.

TECHNICAL SKILLS

 Microsoft Office Suite (Word, Excel, Outlook)

 Lotus Notes

 Skip-Tracing

 Various Collection Systems

 Data/Order Entry

 Various Logistics Systems

EDUCATION

Cleveland State University 2002 – Present

 Courses focused on Political Science.

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