Customer Service Human Resources

Rachel Cohen

***** ******* ***

Torrance, Ca ***04

*********@*****.*** 310-***-****

Professional Skills:

Administrative Assistant / Data Entry Clerk / Human Resources Generalist/Q.A Manager

* Leadership Skills * Self Motivator

* Team Player * Organizational Skills

* Problem Solver * Articulate Communicator

* Professional Phone Skills * Oral and Written Presentations

* Multi-tasking * Calm under Pressure

Experienced in: Knowledgeable in the following programs:

*Call center environment/ Customer Service * Ms Outlook * Ms PowerPoint *Data Entry and Data Analysis * Ms Excel * AS 400/ QuickBooks

* Ms Word * PeopleSoft *ADP

* Type over 35 wpm

* Proficient in 10 key

Objective:

To obtain a position which will enable a high degree of independent judgment, as well as be productive on a team. In addition, utilize my work skills with a company that will offer stability and security.

Experience:

Blue Water Inc. Nov 08 - Aug 10

Human Resources Torrance, Ca

• In charge of hiring employees and agencies as well as training and paperwork

• Negotiating new hire salary, raises, and new agency contracts

• Increased customer basis via marketing from 5 physical therapists and 10 agencies to 75 physical therapists and 150 agencies

Accounts payable / receivable

• Billed, processed, and organized heavy amounts of incoming agency payments with Quickbooks

• Tracked profit and loss

• Processed payroll with ADP

• Tracked and organized patient intake numbers and estimated future revenue

Quality Assurance Manager

• Review all notes and correct any discrepancies for HPPA approval

• Patient chart review

• Assure patient visits were in frequency and follow up on delinquent visits

Fresh and Easy Jan 08 – Nov 08

HR Generalist El Segundo, Ca

• Update new employee, workers comp, and termination logs

• Update, analyze, and edit information on PeopleSoft

• Update employee information, handle complaints, and workers comp incidents

• Create various spread sheets via Microsoft Excel of information that needs to be analyzed by supervisor

• Establish and sustain close relations with managers at multiple stores

• Worked with laws dealing with FMLA, Cal/OSHA, EDD

• Knowledgeable in medical, vision, dental, 401k, and Cobra programs

Big 5 Corporate Office March 07 – Dec 07

Admin Assistant / Data Entry Clerk (Buying Dept) El Segundo, Ca

• Create and manage purchase orders and current inventory on a daily basis using AS400

• Analyze reports for current, future, and cancelled purchase orders

• Create extensive merchandise descriptions for widespread ads

• Assist vendors with questions and concerns.

• Create, maintain & recap spread sheets for buyers

• Communicate with multiple departments such as shipping, receiving, accounting, and purchasing

• Calculate and analyze freight

• Heavy data entry

• General Assistant to Senior VP of Buying Department

EDUCATION:

August 2003 - 2005 El Camino College Torrance, Ca

June 2003 Graduate of North High School Torrance, Ca

REFERENCE: Available upon request

Contact this candidate