Insurance Operations Manager/Management Consultant
Resume:
CHRIS ROBINSON
***** ***** **** ********* **** **122
***********@*****.***
SALES / OPERATIONS MANAGER
SUMMARY OF QUALIFICATIONS
Highly motivated award-winning and top-producing professional offering broad-based business operations and development experience complemented with business-to-business sales marketing and client service experience. Possess proven record of success in utilizing innovative methods and best practices in the areas of business process analysis communications and organizational change management.
Show proficiency in innovating effective business strategies and research to increase market share and optimize revenue base. Excel at driving results and organizational improvement as well as identifying and addressing needs of clients and other management professionals by presenting complex solutions. Entrepreneur and visionary capable of leading and motivating people at all levels to achieve maximum potential while attaining corporate objectives.
AREAS OF EXPERTISE:
- New Business Development
- Financial Analysis and Forecasting
- Process and Productivity Improvement
- Leadership Training and Staff Motivation
- Sales and Marketing Management
- Budget Forecast and Preparation
- Regulatory Compliance and Quality Standards
- Revenue Growth and Cost Control
- Strategic and Business Planning
- Outstanding Customer Service and Relations
PROFESSIONAL EXPERIENCE
CHRIS ROBINSON STATE FARM INSURANCE Perry OH
INDEPENDENT CONTRACTOR/AGENT/OWNER ~ 2006-Present
Establish strategic partnerships and expand network within the community to increase revenue and retain customer. Lead the conception and development of the venture managing all financing for the startup operation. Manage the creation of insurance and financial service portfolios that best fit clients specific needs. Supervise a team responsible for handling the property/casualty production. Pivotal in mentoring and training of all team members leading to job promotion of three staff to property and casualty specialists and one team member to both property and casualty specialist and life and health specialist positions. Build and sustain long-term quality relationships with clients through attending to their sales needs in a prompt and accurate manner.
Key Accomplishments:
- Conceptualized and implemented annual business plan guiding the execution of strategic business processes which substantially contributed in the achievement of agency goals improved sales revenue and sales productivity and increased profit growth within the agency; produced approximately more than 360 new client accounts annually.
- Instrumental for the successful design of marketing programs and compensation packages which enhanced team performance and augmented total revenue by 75%.
- Designed and developed systems and operational handbook for the agency which mentored staff on handling day-to-day activities as well as defined annual business plan goals based on agency goals for growth.
- Fostered and redoubled agency revenue by supervising 50 new agents in sales marketing and promotion of insurance auto fire life health bank and mutual funds which ranked the agency as top 5 in production.
- Impressively generated and exceeded $350K in new commissionable money to State Farm mutual funds and variable annuities by fostering outstanding client service and relations.
- Acquired and completed 3rd place out of 30 agents in the company s Fall Life Promotion by providing exceptional leadership and guidance to the entire sales and insurance operations; received incentives from agency field office as well as recognition within the organization.
- Recognized for notable performance and consistently ranked among the top 5 producers in multiple lines of auto fire life health and financial services.
ENTERPRISE RENT-A-CAR Akron Canton Airport
ASSISTANT BRANCH MANAGER ~ 2005-2006
Recruited hired trained and led a high functioning team of sales professionals that focused on process improvement to secure completion of sales goals and objectives. Cultivated solid relationships with customers through addressing their inquiries about products and services in a prompt manner which increased referrals and repeat business. Assumed full responsibility for monitoring fleet size maintenance to maximize profitability of the operating branch. Analyzed and reviewed accounts receivable reports to secure accurate and timely branch payment which resulted to efficient cash flow process throughout the branch. Provided high level of assistance and support in the facilitation of training that led to promotion of two management trainees into assistant managers.
Key Accomplishments:
- Conducted performance reviews in various branches associated with the department which led to identification of areas of improvement and recommendation of effective ways to maintain progressive execution of sales and customer service process.
- Contributed and involved in positioning the airport as one of the top rental branches in the rental group overperforming more than 100 branches in the competition; ranked the branch in top 10 for sales and top 15 for customer service.
- Regularly positioned in the top 10% of sales performers in rental group in the state of Ohio.
- Played an integral role in the significant improvement of operating structure policy development and team building along with achievement of strategic sales goals and 60% customer service scores.
- Facilitated training programs pertaining to sales approach customer retention and efficiency improvement of customer service which broadened personnel skills and boosted organizational revenue and sales by 120%.
- Diligently managed and monitored accounts receivable as well as profit and loss reports; oversaw fleet size leading to rental fleet rate of 40%; initiated and established sales competitions to foster a dynamic and exciting work environment.
ENTERPRISE RENT-A-CAR Akron OH
MANAGEMENT TRAINEE ~ 2004-2005
Expertly administered the execution of new business through building strategic relationships with clients local body shops and local auto dealerships. Spearheaded the completion of follow up programs to guarantee customer retention and fostered a positive corporate image. Maintained ongoing and professional relationships with assistant manager and branch manager to train new management trainees which resulted to improvement of sales approach customer service interactions and creation of synergy with other local branches.
Key Accomplishments:
- Consistently cited as top 10-15 performer for sales in the rental group.
- Promoted to assistant manager position within six months and rendered efficient service in performing assigned duties in high-intensity and long-hour work environments.
- Captured and surpassed branch sales goals by 120%; extensively contributed in positioning the sales team among the top 10 branches in the state of Ohio in terms of sales profitability and customer service.
- Obtained top 10 ranking in individual sales throughout the Northeast Ohio Rental Group within six months of tenure as a trainee.
- Successfully completed the management trainee program in the minimum of six- month period and immediately promoted to assistant branch manager.
EDUCATION
BACHELOR OF BUSINESS ADMINISTRATION IN MARKETING
University of Akron Akron OH: 2004
BUSINESS ADMINISTRATION/MARKETING
Kent State University Kent OH: 2000
LICENSES
Life/Health/Variable Annuities License Series 6 License
Property and Casualty License Notary Public
AWARDS AND HONORS
State Farm Select Agent
State Farm Legion of Honor
Enterprise Rent-A-Car Top Gun Salesman
PROFESSIONAL AFFILIATIONS
National Association of Insurance and Financial Advisors (NAIFA)
State Farm Ambassador to the Ohio High School Athletic Association
Madison-Perry Chamber of Commerce
ACTIVITIES
Sponsor Student of the Month Savings Bond Program Madison Schools
Sponsor Friday Night Perry Football Games
Sponsor Crossroads Community Church Race Team
Sponsor Madison Girls Volleyball
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