case manager/social worker
Resume:
Cheryl Denise Gilmore
Birmingham, AL 35215
cdgilmore2000@ yahoo.com
PROFESSIONAL SUMMARY:
Over 9 years providing excellent case management and social service experience. Microsoft Office and secretarial skills. Ability to communicate with individuals from diverse economic, social, and ethnic backgrounds and establish appropriate relationships with administrators, co-workers, students and families. Proven capability to take charge and/or initiate an assignment, work as a team player, identify and/or resolve problems and take assignments to completion on time. Experience working with pre-school, elementary, middle and high school age students. Demonstrate exceptional organization and leadership skills. Display patience and the ability to remain calm in a crisis. Flexible to new roles, tasks and situations. Strong analytical, observation, and listening skills.
EDUCATION:
May 2001 Southern University and A&M College Baton Rouge, LA
Major: B.S. in Social Work
EMPLOYMENT:
9/2009-3/2010 Case Manager Aletheia House Birmingham, AL
§ Assisted women transitioning from prison to the community with basic human needs, such as housing; employment; identification; transportation; medical/medications; food; legal needs; community resources and clothing.
§ Performed Human Needs Assessments.
§ Transported client to human needs appointments and/or provided bus tokens.
§ Worked closely with client’s probation and/or parole officers.
§ Maintained accurate, complete and timely documentation.
§ Performed other duties as assigned by Supervisor and/or Assistant Director.
10/2008-9/2009 Employment Specialist Aletheia House Birmingham, AL
§ Provided employment services to the homeless veterans population that met criteria.
§ Performed Human Needs Assessments, assisted with applications and /or resume’ and performed mock interviews with client as needed.
§ Linked clients with supporting agencies and other appropriate community resources.
§ Transported veterans to seek employment and interviews when needed.
§ Maintained accurate, complete and timely documentation.
§ Performed other duties as assigned by Supervisor and/or Assistant Director.
3/2006- 6/2008 Mental Health Associate Alabama Clinical Schools Birmingham, AL
§ Monitored 8-12 resident’s health, in addition to providing safety and security to the facility through close observation for at-risk residents in rehabilitation setting.
§ Promoted growth of residents’ daily living skills through appropriate assignments, instructions and supervision of tasks.
§ Challenged residents to reach their full potential through academics, treatment and goal setting.
§ Documented resident’s behaviors and/or progression on milieu daily.
§ Capable of de-escalating aggressive residents and restrained residents if necessary.
8/ 2002- 10/ 2005 Case Manager I Mental Retardation/Developmental Disabilities, HCA Birmingham, AL 10/ 2005-3/2006 Case Manager II Mental Retardation/Developmental Disabilities, HCA Birmingham, AL
§ Served as a liaison to 40 plus clients having disabilities, their families, parent(s)/guardian(s), and agencies in developing individual and family service plans in order to meet the identified needs of individuals.
§ Provided need assessments; case planning; service arrangements; social support; reassessments/follow ups; monitoring; home visits; accessing community resources and phone or face-to-face customer service to clients identified in the caseload, families and various agencies.
§ Participated in the development of client’s CMP, ISP, IEP and behavioral plan meetings.
§ Reviewed and updated case manager’s files to insure they comply with Medicaid standards on Case Management Plans and/or Case Management Documentation.
§ Ability to communicate both orally and in writing. Performed Medicaid Billing and Medicaid
§ Waiver documentation
§ Assisted supervisor in the training of case manager I individuals and acted in the designated capacity of Case Management Supervisor during the supervisor’s absence.
8/2000-5/2001 Intern Social Worker Glen Oaks High School Baton Rouge, LA
§ Provided individual and group counseling, including teenage pregnancy groups; grief
§ Counseling; anger management groups; peer conflicts and initiated psychological assessments and/or screening to high school students.
§ Worked closely with the social worker, school nurse, principal, teachers and student body.
AWARDS/CERTIFICATIONS/VOLUNTEER SERVICES:
Dean’s List Recipient Southern University and A&M College
Certified in Standard First Aide and Adult CPR Aletheia House
YWCA Volunteered
Valid Driver’s license State of Alabama
References available upon request
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