Kenya Weaver

**** **** **** **

Lithonia, Ga. ***58

404-***-****

n09ibh@r.postjobfree.com

Objective:

Customer care professional with extensive experience in the field of telecommunications, billing, balancing, dispatching, check scanning and customer service. Seeking a position utilizing my skills in customer contact problem resolution and account inquiries. Skilled in data entry, electronic ordering and billing systems.

Professional Experience:

Noresco (2/2008 – present)

Dispatcher

1745 Phoenix Blvd

Atlanta, Ga. 30349

Supervisor-Carrie Chaffin 404-***-****)

Employment verification: 1-800-***-**** Employer code #13510

Monitor generator temperatures and many other electrical systems for various companies in various states via online dial-up program. Responsible for dispatching technicians to problems areas that are seen by sight and that are called in. All temperature and electrical problems are reported hourly and tickets are put in via School Dude System for verification and documentation. Heavy data entry and high call volume.

Comcast Cable (6/ 2006 – 2/2008)

Check In Rep-1/Dispatcher

1123 Brett Dr

Conyers, Ga. 30094

Supervisor-Marilyn Arnold 770-***-****

Employment verification: FirstPro Staffing Agency 404-***-****

Process, enter and verify daily work orders for service installation and completion. Daily handling of cash and receipts. Research and resolve customer complaints in a timely manner. Dispatch and trouble shoot problems with field technicians.

Lecstar Telecommunications (08/2005-6/2006)

Billing Administrator

2 Ravinia Dr

Suite 1300

Atlanta, Ga. 30346

Supervisor-Danyale Johnson 770-***-****

Review invoices for accuracy, resolve customer billing issues, perform monthly billing analysis, generate customer billing reports, execute deny and disconnect routines, arrears letters, and back-up delivery of mail to post office or bulk mailing center.

Bellsouth Telecommunications (07/2004-05/2005)

Sales Associate

1447 Parker Rd SE

Conyers, Ga. 30094

Supervisor-Jose Castillo 770-***-**** Employment verification: 1-800-***-**** Employer code #11626

Served as the billing and product expert to the customer in an inbound call center by discussing and handling billing inquiries, product and service inquiries. Review and resolve customer complaints. Average of 150 inbound calls per day.

Offer and sell all Bellsouth products and product affiliates. Heavy data entry.

BellSouth Telecommunications (04/1999-05/2004)

Accounts Receivable Customer Care Professional

2300 Northlake Center Dr

Tucker, Ga. 30084

Supervisor-Leonard Jones 404-***-**** Employment verification: 1-800-***-**** Employer code #11626

Record and resolve billing inquiries as they relate to service and product inquiries. Research customer billing and service complaints. Negotiate and make needed adjustments to customer accounts. Verify billing rates from incoming daily requisitions, filing of service orders, interpret and implement on line information and standard operating procedures.

Additional factors to be considered:

Experience in sales, public contact work, complaint handling and general service work. Typing of 55WPM. Experience with Microsoft Office products.

Education:

Columbia High School from August of 1989 to June of 1994

2106 Columbia Dr

Decatur, Ga. 30032

Academic Diploma with Excellence

***References available upon request***

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