Customer Service Manager

CHARLIE NGUYEN

**** ******** **.

San Jose, CA **121

408-***-****

***************@*****.***

PROFILE: To gain valuable experience in a highly competitive and professional industry.

EDUCATION:

San Jose State University San Jose, CA May 2012

• Bachelors of Business Administration.

• Professional Organizations: Kappa Sigma Fraternity,

Financial Management Association and Society for Human Resources Management.

EXPERIENCE:

SERVICE AGENT: Mercedes-Benz San Jose, CA April 2009-Dec.2009

• Assisted technicians by transferring and organizing serviced vehicles.

• Handled payments, detail automobiles, and taxi customers.

VALET ATTTENDANT: Ameripark Parking San Jose, CA April 2008-April 2009

• Oversee valet operations, deliver outstanding guest service and financial profitability.

• Ensured all parking transactions are accurate, banks are balanced, and deposits are correct and secured.

INVENTORY MANAGER: Steve Madden Santa Clara, CA Aug.2007-Mar.2008

• Accountable for maintaining daily records of shipments and invoices.

• Responsible for maintaining adequate stock of inventory control.

STORE MANAGER: Lollicup Tea & Coffee San Jose, CA July 2006-July 2007

• Coordinated employee work schedules, conducted inventory checks, and provided exceptional customer service.

• Collected, analyzed, and balanced daily cash reconciliations.

TRAFFIC DIRECTOR: San Jose Giants San Jose, CA Feb. 2006-Dec.2006

• Direct and monitored vehicle traffic on stadium property to maintain a smooth and efficient flow of traffic.

• Sold, distributed, and collected ticket vouchers.

SKILLS: Proficient with Microsoft Office Suite: MS Word, MS Excel, and MS PowerPoint.

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