PATRICIA GILBERT
********@***.***
Job Objective:
Administrative Assistant
Summary:
Self-motivated, goal-oriented, organized and efficient.
Able to create a workable schedule to meet deadlines efficiently.
Able to recognize client needs, and meet them.
Capable of handling multiple projects concurrently.
Skilled with Microsoft Word, Microsoft Excel, Microsoft Publisher, Microsoft PowerPoint, Microsoft Outlook, QuickBooks, Closetware, Nova, and Microsoft Access.
Experience:
Closet Factory Tualatin, OR
Service Coordinator 02/2000 to 10/2009
Set up and maintained paper and electronic filing systems for records, correspondence and other material.
Scheduled and confirmed appointments for clients, installers, and designers.
Composed, typed, and distributed meeting notes, routine correspondence, and reports.
Operation of various office equipment such as fax machines, copiers and phone systems, and used computers for spreadsheet, word processing, managing databases and other applications.
Answered multi-line telephones and gave information to callers, took messages and transferred calls to appropriate individuals.
Conferred with customers by telephone, email, fax, and in person in order to provide information about products and services, to take orders and cancel accounts, and to obtain details of complaints.
Responsible for maintaining client, jobtrac, services, and purchasing databases, sales and cash logs.
Determined charges for services requested, collected deposits and payments, and arranged for billing.
Processed commission and hourly payroll for installers and designers.
Education:
CAS/OS: Admin Asst.: Spreadsheet
Portland Community College 9/2010
Associate of Applied Science-Administrative Assistant
Portland Community College Completion 9/2011
Associate of General Studies
Portland Community College Completion 9/2011