Customer Service Manager

Maria Clark

**** ******* **.

Fairfield, CA *****

707-***-****

***********@*****.***

Objective:

Seeking an opportunity to utilize extensive administrative, communication, and customer service skills while contributing to the success of an organization.

Qualifications:

• Microsoft Excel

• Microsoft Word

• Outlook

• PowerPoint

• Scheduling

• Budgets

• Forecasting

• Research and reporting

• Presentations

• Typing 50 wpm

• Six years administrative experience

• P/L statements

• Ability to collaborate with various departments and multitask

• Knowledgeable of H/R terms and concepts

• Time management

• Excellent written communication

• Switchboard and Queue telephone skills

• Equally effective working independently or with others

• Managed staff of 75 employees

Education:

University of Phoenix Fairfield, CA Currently Attending

Bachelor’s Degree, expected graduation 2011

IEC Group Brooks, CA Oct. 2006

Essentials of Management Certificate

Heald College Concord, CA Oct. 1998

Specialist Diploma in Business Administration

GPA 3.88, graduated with Honors

Experience:

County of Napa Napa, CA Nov. 2007-Nov. 2008

Confidential Secretary

Cache Creek Casino Resort Brooks, CA Oct. 2005-Jul. 2007

PBX/Reservations Manager

Mary’s Pizza Fairfield, CA Aug. 2000-Sept. 2004

Service Manager

References available upon request

Contact this candidate