Cathy Logan

**** ****** **

Lancaster SC *****

803-***-****(home)

803-***-****(cell)

ms3xj3@r.postjobfree.com

Summary: Business Analyst and consultant with experience and success in increased account retention due to expert issue resolution. Demonstrated skills in analyzing client issues, research and resolution skills to give client most appropriate course of action, able to build strong sustainable relationships – both internal and external. Perform effectively under high pressure situations.

Core Knowledge and skills:

• Analytical/Quantitative skills

• Strategic research and analysis

• Process flow and mapping

• Issue resolution

• Subject matter expert AS 400

• Relationship building and cultivation

Related Experience

June 2009-August 2010 -Humana Insurance Company, Business Consultant,

Focus on issue resolution for large groups, establish relationships with customer base, and handle multiple administrative activities that include documentation, process and procedure corrections, research and analysis

January 2008-June 2009- Humana Insurance Company, Business Analyst,

In charge of project submission for new products, developed reporting tools for sales, issue resolution for high profile agents and agencies.

January 2003-January 2008, Kanawha Insurance Company, Manager of Commissions and Licensing, Directed daily operations of commissions and licensing unit. Handled all administrative duties including Market conduct audits by state DOI, balancing of GL accounts, agent contract and appointment processing.

January 2000-January 2003, Kanawha Insurance Company, Senior Accountant,

Focus on agent issue resolution and retention. Member of key internal teams for high profile customers and new product development. Handles administrative duties including balancing of related GL accounts, set up of new products within systems. Processing of blue books for various holding companies.

July 1994-January 2000, Kanawha Insurance Company, Staff Accountant,

Focus on Third Party Administration (TPA) accounts including monthly balancing to preparation of W-2s for customers. Handled administration duties related to TPA including 941 deposits and reconciliation. Point of contact for National accounts and issue resolution for key accounts. Daily contact with national agents and issues.

Education

Bachelor of Science, Business Administration concentration in Accounting, Winthrop University GPA 3.2

Associates in Science, University of South Carolina

References

Alfred Ferguson, Director of Product Develop, HFPP Division, Humana, 803-***-****

Larry Higgins, Legal Counsel, Founders Federal Credit Union, 803-***-****