CURRICULUM VITAE

Rezina Mary House no; - **, *st Floor, G-K- Part-1 NEW DELH-48

mrufb6@r.postjobfree.com

* ***** *** * ****** EXPERINCE IN CUSTOMER RELATION MANAGEMENT

• CAREER OBJECTIVE:- To pursue a career that proves to be helpful to the organization that I am associated with and which ensures personal and professional growth of my career.

EDUCATIONAL QUALIFICATION:-

• Senior secondary Examination From CBSE

• Graduate in B.Com From Deshbandhu

COMPUTER SKILLS:-

• Operating system : Windows 98,

• Graphic package : MS-PowerPoint

• Others : MS-Office (MS-Word, Excel, PowerPoint),

• & also having knowledge of working on Internet.

• Computer Typing with 40+wpm.

WORK EXPEIRENCE:-

1. Organization: Global School of Management Science

Designation: Working as a Counselor & Marketing Sales Executives

2nd Feb-2009 to Till Date

Job Profile:-

• Generate Enquiries and walk in to the center.

• Handling daily telephonic & walk in enquiries

• Making calls to the students for admission.

• Talk to candidates with a sense of urgency and maintain status of candidates in excel.

• Contribute to develop a business/ plan, sales strategy and attainment of sales goals and profitability.

• Generating leads for our 100 % guaranteed Placement Courses.

• Regular follow ups with prospective candidates • Schedule interview of shortlisted candidates and educate candidates.

• Keep track of enquiries from various modes like telephone, walk-ins maintaining the record.

• Participating in education fairs.

• Generating revenue for the center by getting the students registering for program.

2. Organization: Page Point services, Nehru Place New Delhi Designation: Corporate Sales Executives & Team Leader

Duration: 28th May-2007 to 20th Jan-2009

Job Profile:-

Taking calls of customers who want new connection.

Taking Escalations calls.

Taking calls of Delhi Customers who are using Airtel connections and solving there Queries.

Providing full information about VAS, Billing, Network, and Troubleshooting.

To train new agents about airtel product processes, software and soft skills for VAS upselling, retention, sales support and proactive churn management team

Interacting with the customer regarding the complaints, service issues related to VAS (Value Added Services (Blackberry, Datacard, Airtel Live, GPRS cases, Fax & Data, Voicemail, and Billing Issues.

Interacting with the back support to update the team regarding the information about the latest products & Services.

Taking Escalated Calls.

To ensure that all customer complaints and service inquiries are handled in a professional, accurate, efficient and friendly manner.

3. Organization: Galaxy Commercial Limited (Airtel Collection Backend Process) Designation: Backend Executive & Customer Care Executive

Duration: 28th May-2007 to 20th Jan-2009

Job Profile:

Close the SR in ECRM, with the proper resolution to the customer.

To resolve the Service Request in the given TAT on time.

Give the call on the customer after the resolution of the SR.

Posting of the waivers after the rectification of the bill.

Welcome call

PERSONAL DETAILS:-

Name : Rezina Mary

Father's Name : Lt. Lobu Pillay

Date of Birth : 24th July. 1986.

Nationality : Indian

Gender : Female

Marital Status : Unmarried

Language Known : English & Hindi

Nationality : Indian

Hobbies : Listening Music & Singing

Contact : 882-***-****, 981-***-****

DECLARATION:-

• I hereby declare that the information given above with my regard to my qualification, experience of work and date of birth are true to best of my knowledge and belief.

Date: …………… Place: New Delhi (Rezina Mary)

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