ROY CEJING BUTLER

**** ******* **. • Columbia ***05 • mpgu9e@r.postjobfree.com • 803-***-****

SKILLS

• Accurately type 60 WPM

• Proficient in Microsoft Office, Access, Excel, PowerPoint, and Peachtree software

• Specialist in Inventory Management

• Expertise in resolving customer service issues

• Experience in developing and maintaining databases, web sites, servers, and security accounts

• Achieved Rank of 2nd don black belt in Taekwondo

PROFESSIONAL EXPERIENCE

US CENSUS – West Columbia SC April 2010 to Aug 2010

Office Operations Supervisor of Technology

• Helped maintain a secure and effective workplace by monitoring employee’s accounts and authorizing the approved security levels for their accounts

• Networked computers and other electronic devices in order to provide optimal efficiency for all departments

• Monitored and resolved all problems concerned with user’s accounts, access, security, and other electrical dilemmas

PALMETTO BUS SALES – Gaston SC June 2009 to Nov 2009

Parts Assistant

• Improved relations with current customers and developed strong relations with new customers by exceeding their expectations

• Helped customers identify what their needs were and provided a solution to that need in a timely and costly manner

• Oversaw all shipping and receiving of parts to ensure that the appropriate parts were delivered to the correct customers

PALMETTO HEALTH – Columbia SC May 2007 to Sept 2008

Customer Service Representative

• Increased team knowledge by designing smart database for easy access to employee training history

• Improved customer satisfaction by resolving customer inquiries about insurance coverage and identifying customers who were due a refund

• Effectively managed difficult situations with tact to minimize conflict

PEPSI COLA – Ayer MA June to Sept 2006

Parts Manager

• Developed and implemented new inventory database

• Established valuable vendor contacts while identifying best-priced vendors for company

• Ensured all necessary parts were ordered and made available to technicians in timely manner

LEOMINSTER LINCOLN MERCURY – Leominster MA June to Sept 2005

Parts and Service Assistant

• Created schedule for customer service appointments

• Filled out computer work orders and assigned jobs to mechanics

• Ordered parts for maintaining necessary inventory

ADVENTURE WORLD RV – Shirley MA Jan 2001 to March 2005

Parts Manager (Promoted from Assistant Manager August 2003)

• Responsible for parts store operation including inventory control, stocking, shipping and receiving

• Reduced obsolete inventory by identifying and organizing excess parts in disorganized storage room

• Trained and mentored new employee to work register, order and receive parts, and provide customer service

BEST PHOTOS QUICKLY – Ayer MA Feb 1998 to Dec 2000

Assistant Manager

• Helped manage photo lab service including interacting with customers, operating cash register, processing and printing film, performing quality control on images, maintaining inventory control, and servicing machinery

• Satisfied customers with prints and enlargements according to their specifications

• Trained new employee to process film, order inventory, and maintain a clean working environment

CHOPSTICKS RESTAURANT – Leominster MA June 1997 to Jan 1998

Busboy / Server

• Cleaned tables efficiently and quickly in high volume, high stress environment

• Greeted customers with hospitality and served them tea and water

• Helped waiters with their tasks when needed

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