RESUME

Neha Kothari

***-* ******** ****** --**

Sai Nagar Near spring club,

Kandivali (W), Mumbai - 400067

Mobile: +91-983*******

E-mail: mokkja@r.postjobfree.com

MY FORTE

All along has been involving myself on strategy formulation, customer

conference calls, presentations, and proposal presentation. Have excelled

in building and managing relationships with customers and ensure that their

expectations are well understood and met with their expected time frame.

Always achieve the maximum target defined for the team and similarly got

the appreciations for achieving and exceeding this defined value.

> Wide knowledge and experience in various fields of typesetting, data

processing, proofreading, quality control and journal management.

> Have exposure to ISO, ISMS and SA.

> Hands on experience in Customer dealing.

> Have inclination to work hard with sincerity, commitment and total

dedication.

> Good in Delegation and building up teamwork.

> Have the ability to lead from the front and motivate the team and get the

best out of them to achieve the target.

> Excellent Communication Skills.

I aspire to management responsibility and seek a company that embraces

growth and change, where increased levels of responsibility offered to

those with demonstrated potential.

PROFESSIONAL SUMMARY

> A competent professional with more than 7 years of rich experience in

Operations, Training, Typesetting and Data Processing industry.

> Currently associated with Cenveo Publisher Services, Mumbai as Sr.

Associate - Journal Management.

> Deft in Continuous Improvement of Operational Processes/Standards,

Process Redesign, Change Management, Performance Management, Decision

Making, Problem Solving, Operational Improvements, Production Planning,

Estimation, Customer Management, Resource Utilization and Team

Coordination.

> Analytical and Conceptual Thinking with aptitude to understand business

requirements to enable long-term solutions.

> Effective communicator with strong problem solving ability and achieving

organisational goals.

> Solution-oriented: Consistently successful in leveraging current

technology to maximize organization benefit and achieve key business

goals.

> Teaming and collaboration: Specialize in creating cross-functional, cross-

organizational teams with the customer to identify, prioritize, and

design solutions for business requirements.

> Proactive team builder who excels in strategic planning, problem solving,

turnaround management, and innovative process improvement.

> Have worked with different geography teams to deliver the solutions to

the Customers.

> Excellent inter-personal and leadership skills and quality conscience.

> Strongly Believe in Transitioning, Training, implementing and delegating

of process and responsibilities.

KEY SKILLS

> Planning the work or objectives, Analysis & Design of objectives.

> Organizing the work & acquiring human and material resources. Assigning

tasks and directing activities.

> Tracking and reporting progress.

PROFESSIONAL AND ACADEMIC CREDENTIALS

> Graduate in Commerce from Mumbai University, India.

CAREER HIGHLIGHTS

Company: Cenveo Publisher Services - Mumbai (Formally KGL)

Company Profile

Cenveo is a world leader in the management and distribution of print and

related offerings. We're a $2-billion company with a long history of

delivering top value for our customers. Headquartered in Stamford,

Connecticut, our company encompasses more than two dozen entities in over

100 facilities across the U.S., as well as manufacturing operations in

Asia, South America and Central America.

> Designation : Sr. Associate Journal Manager

> Duration : 27th September 2004 till date

> Responsibilities : Editorial Services (Journal Management)

KEY PERFORMACE AREAS

Role as Journal Management

> Build and manage international, highly prestigious academic Editorial

Boards.

> Close communication via phone and email with academic editors to ensure

the timely and on-target execution of the journal targets.

> Support authors and academic editors to publish there article on time by

sending chasers and remainder via email and phone.

> To process manuscripts and issues per schedule while satisfying the high

quality standards of Elsevier and the editorial office.

> As a journal manager will work with either the ad sales department or ad

production department to ensure proper placement and execution of paid

advertising.

Client Relationship Management (CRM)

> Managing customer service operations & ensuring customer satisfaction by

achieving delivery & service quality norms.

> Providing value added customer services by attending customer queries and

issues.

> Understanding the client's requirements & providing quality services to

our high-valued Customers.

> Regular interaction with the clients in regards to any queries or

suggestions.

> Define work scope, goals, and deliverables that support business goals in

collaboration with senior management.

> Effectively communicate with client and senior management in a timely and

clear fashion.

> Excellent time management that helps to achieve project goals.

> Develop and deliver progress reports, required documentation, and

presentations.

> Build, develop, and grow any business relationships vital to the success

of the project.

Quality Assurance (QA)

> Understanding the client's requirements & providing quality services to

customers.

Achievement

> Successfully set up the Proofreaders team at KGL with all odds for

customers.

> Working as Journal Manager for one of high-valued customer.

> Effectively managed the Process implementation and non-compliance.

> Attained cost savings by introducing innovative methodology.

> Demonstrated capabilities by simultaneously handling the more Journals.

> Enhanced communication skills through continuous interaction with the

peers and clients.

> Career Graph in KGL:

> Joined as a "Proof reader".

> Handled Proofreader team as Supervisor.

> Transfer to Journal Management team as Sr. Journal Manager.

> Now handling Journal Management as Sr. Assistant Journal Manager.

Role as Proofreader

> Designation : Proofreader or Technical Editor

> Duration : September 2004 till May 2011

> Responsibilities : In Quality

> Responsible for the client like Elsevier.

> Hands-on experience in Typesetting, Data-Conversion, and Mark-Up

areas.

> Awarded for Best Quality as an Proofreader in 2005.

> Worked on MLX coding for paginating article as moving pickups, math

coding, page balancing, and Table settings

> As a proofreader serves a key role in the quality control process.

Double-checking that the copyeditor followed the journal style and

that the typesetter followed the text and editing of the manuscript

and the typographical specifications to produce high quality proof

for publication.

PERSONAL DOSSIER

Date of Birth : March 23, 1984

Linguistic abilities : English, Hindi, Gujrati, Marathi

Marital Status : Married

Sex : Female[pic][pic]

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