Engineer Manager

John Mathew

***** ** *** *** *****, OK *****

Cell: 405-***-**** email: *******@*****.***

Objective:

To Work for a professionally managed organization that can exploit my capabilities the fullest extent for mutual growth and provide an opportunity for personal and professional growth along with career excellence

Professional Experience:

February 2008-Present Coppermark Bank Oklahoma City, Dallas, TX

IT Systems Analyst

• Analyzing, installing, troubleshooting, upgrading, maintaining and supporting network LAN/WAN, desktop hardware and software, with an emphasis on experience with windows server 2000, 2003, 2008, Windows XP Professional, Windows Vista, Windows 7, Office 2000-2010 and Symantec Ghost

• Build workstations and servers, troubleshoot software and hardware issues (including applications, personal computers, laptops, terminal boxes, servers, printers, and phones)

• Assist with maintaining Active Directory, managing email filter, manage projects as needed and maintaining confidentiality and security in all levels of job duties

• Assist vendor service personnel in installation of hardware and peripheral components such as monitors, keyboards, printers, and disk drives

• Reviews and prioritize items in the trouble ticket system, working problem tickets and requests for service, keeping a high sense of urgency

October 2006-February 2008 Plaza Medical Center Oklahoma City, OK

IT Support Technician

• Provided help desk support, service and preventive maintenance activities on PC’s, networks, telecom systems and peripherals

• Capable of basic desktop support (installed new hardware/software, swapped out desktops, downloaded fixes/service packs, virus detection/resolution

• Coordinated with IT Systems Manager to assure daily operation of PC’s included routine responsibilities, troubleshooted and provided special reports.

• Provided direct help desk support to all customers regarding PC hardware and software issues and network issues

• Assisted with hardware preparation and installation at all sites

• Maintained telecommunications equipment and LAN/WAN connectivity

• Responded to telephone calls, email and personnel requests for technical support

• Provided first level technician support and troubleshooting to end users

• Assisted users with questions or problems

• Identified researched and resolved technical problems

June 2003-October 2006 Integris Baptist Medical Center Oklahoma City, OK

Administrative Coordinator

• Registered patients into the patient registration system in a timely manner

• Verified insurance benefits and entered into the billing system

• Obtained patient insurance, pre-certification, authorization and referrals

• Collected checks and cash for co-pays and deductibles

• Assisted patients and family members by answering questions and assisted with paperwork and followed up on patient accounts

• Worked as a team player, supported and assisted all team members

Blue-net Technologies January 2000-November 2002 Bangalore, India

IT Customer Support Engineer

Integrated Computer Services January 1997-December 1999 Bangalore, India

IT Help Desk Support

• Helped users with hardware and software issues related to desktop, printer and network operations

• Installed and troubleshooted MS Windows based workstations and upgrades, performed help desk function for resolving user MS Office, MS Windows based problems and other related desktop application issues and systems back up

• Provided support to end users on a variety of issues. Identified, researched, and resolved technical problems

• Responded to telephone calls, email and personnel requests for technical support. Documented, tracked and monitored the problem to ensure a timely resolution

Education:

Major: Computer Science 1993-1996 Acharya Institute of Technology Bangalore, India

Technical Skills/Proficiencies:

• Outstanding IT skills: All windows versions, Microsoft office: word, excel, PowerPoint

• Outstanding communications skills and ability to work with others as a contributing team player, planner and effective implementer

• Ability to be extremely customer focused, work under pressure and meet deadlines

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