Customer Service Sales

Tarek Baghdadi 818-***-****

***** *. ********** *** ********, CA91354 **********@*****.***

CAREER OBJECTIVE

Outgoing, punctual, multitask, motivated goal-oriented team player eager to contribute dynamic customer service and organizational skills towards supporting the objectives of an organization that rewards reliability, dedication, and solid work ethics with opportunities for professional growth.

PROFESSIONAL EXPERIENCE

Venus Paper Inc. Granada Hills, CA December 2010 - Present

Sales Manager

* Responsible for the sales in the Middle East & Africa area

* Customer Service with daily effective follow up.

* Created sales campaign that enabled ties with 3 new corporate clients.

ETIHAD Airways National Airline of the U.A.E. Beirut Station December 2003 - December, 2010

Senior Agent (August 2008 – December 2010)

* Responsible for the Cargo Handling department.

Passenger services & Cargo handling Agent (December 2003 – August 2008):

* Follow up all the import & export cargo handling, load control & the ramp issues.

* Direct coordination with ETIHAD Cargo & Station Manager.

Lebanese Air Transport charter & Handling co, Beirut Station November 1997 – November 2003

Senior Traffic & Operation Officer (May 2003 till November 2003)

* Certified & licensed load controller for (manual & systemized) Load & trim sheet.

Senior Operation & Sales Cargo Officer - Air France Cargo (May 2002 till May 2003)

* Duty senior officer for Air France cargo: Cargo sales & rating, reservation, agents & customer service.

* Ground operation & Cargo planning (Passenger aircrafts & Freighters).

Cargo Office (November 1997 till May 2002)

* Nov.97-Feb.98: Training period.

* Mar.98-Nov.98: Handling Austrian Airlines

* Dec.98-May.02: Planning, warehouse, loading, buildup & all operational issues of incoming & outgoing flights of KLM Royal Dutch Airlines.

* All the above mentioned positions consist of direct contact with several airlines & full knowledge of their systems, different type of aircrafts (passenger & freighter) & their general specifications, handling special cargo & customer service.

EDUCATION & CERTIFICATES

Lycee Franco Arab, Beirut, Lebanon 1996/1997:

* Baccalaureate, Philosophy (High School).

Group Agencies, Beirut, Lebanon 1998:

* Computer courses.

Lebanese Air Transport trainings:

* Cargo Handling, Load control, Passenger handling & services.

* Several courses & training with the airlines I worked with, also self training with instructors at the airport (Cargo rating, Airline marketing & Ramp safety & security).

KLM Cargo Trainings:

* Cargo planning, loading & ground operations.

* Warehouse & theoretical training.

* Training for KLM Cargo system for handling.

Middle East Airlines. Beirut Lebanon:

* Dangerous Goods Regulations 1998.

Beirut Academy for Travel Sciences: Beirut, Lebanon:

* Station Management, IATA Course-2001

ETIHAD Airways trainings:

* DGR Computer based training course.

* Basic Amadeus training.

* Airline Security Program.

* Dangerous Goods (Initial) Course.

* Security Awareness.

* Iachieve Performance Management.

* Quality Management.

* Preparation for Team Leading.

Languages English V.good - Arabic V.good - French Fair

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