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Customer Service Manager

Temple Terrace, Florida, 33637, United States
January 12, 2012
Contact Info:

Annie Etienne

**** ********* *** ****** *******, Fl 33637



A Dedicated customer service representative with motivation to maintain customer satisfaction and contribute to company success. I am personable and responsible Cashier with 10+ years of experience working in fast-paced environments. Solid team player with great positive attitude.


• Multi-Task Management

• Excellent communication skills

• Strong organizational skills

• MS Windows proficient

• Microsoft Excel

• Fast learner with a wide range of practical skills

• Energetic work attitude

• Creative problem solving

• Proficient with handling large sums of money


Sale Associate (Manager on Duty) 2007-2011

Museum of Science & Industry

4801 E. Fowler Ave Tampa, FL


• Earned title of Manager on Duty.

• Earned management trust by serving as key holder, responsibly opening and closing store.

• Generating sale report/deposit for cash pick-ups, ordering change from local bank provider, and scheduling team member’s shift.

• Answered questions regarding store and products, while maintaining knowledge of current sales and store promotions

• Designed and suggested new display idea for merchandise, resulting in improved customer view/accessibility and leading to increased sales.

Service Clerk 2006-2007

CVS Pharmacy,

5502 E. Fowler Ave Tampa, FL


• Worked as a team member performing cashier duties, product assistance, and cleaning while providing excellent customer service.

• Greeted customers entering the store to ascertain what each customer wanted or needed.

• Described product to customers and accurately explained details and care of merchandise.

• Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.

Beauty Advisor/Cashier 2002-2005


1325 S. Military Trail Deerfield Beach, FL


• Maintained cleanliness and presentation of production floor and stock room.

• Conducted weekly walk through with the Manager to discuss all interior visual displays including store window presentation.

• Worked as a team member performing cashier duties, cosmetic product assistance and cleaning while providing excellent customer service.


BA, Bachelors

Nova Southeastern University, Tampa, Fl

Currently Pursuing a BA, Bachelors in Business Administration and a Minor in Political Science.

Diploma 2004

Deerfield Beach High School, Deerfield Beach, FL


Claire Desir USF Physician Liaison (321) ***-****

Angel Etienne USF Financial Advisor (813) ***-****

Kimmone Mitchell CitiCorp Account Analysis (813) ***-****