HOLLY HAYMAN

**** ********* ** ***.**

Alvin, Tx mmbsfl@r.postjobfree.com

832-***-****

* Dedicated customer service representative with 5+ years of experience in retail and food service settings. Consistently achieve record-high customer satisfaction rankings.

* Respected builder and leader of customer-focused teams; instill a shared, enthusiastic commitment to customer service as a key driver of company goal attainment. Lead by example and ensure the execution of all safety, security, quality and store operation policies.

Areas of Expertise

* World-Class Customer Service

* Troubleshooting/ Problem Solving

* Up-Selling/Sales Support

* Customer Order Fulfillment

? Call Center Operations

* Technical/User Support

* Complaint Handling

* Reports & Documentation

? Micro-Soft Word

* Spreadsheets

* CSG Call Systems

* Typing

* Micro-Soft Note Pad

Professional Experience

DISH NETWORK

OCTOBER 2008 - APRIL 2010

CUSTOMER SERVICE REPRESENTATIVE

*Provided expertise Customer Service to all of the inbound calls.

* Provide technical support for problems with the customer service.

* Scheduled repair times for techs to go to the sites where the problems were at.

* Assisted with bill payments

* Assisted with new promos

* Enrolled new customer with suggesting the best package for thier needs

* Dealt with accounts that are bundled with other providers.

SUPER TARGET, Pearland, Tx

SEPTEMBER 2007 - NOVEMBER2007

TEAM MEMBER

* Provided expertise Customer Service to all customers making purchases

* Creates displays for new products from merchandise presentation guides on a planogram.

* Creating batches in data system,maintaining accurate inventory, strong customer service.

* Answering incoming calls and dispatching them to the correct department.

CHILI'S RESTUARANT

Alvin,Tx

JUNE 2006 - APRIL 2007

TO GO Customer SERVICE

* Answered phones for to go orders

* Good communication skills

* Able to multitask taking orders, filling the orders,serving the customers, along with cashier duties.

.

DICK'S BODACIOUS BARBEQUE

Fishers,In

March 2005-December 2005

ASSISTANT

* Product inventory

* set up catering events and assistant server

* answered phone calls and customer relations

Education and Training

Alvin High School

Alvin Tx

AUGUST 1999 - MAY 2003

Degree- Diploma

Training Courses Completed for Customer Service

Training Center at Dish Network October 2008

* Alliance Partner Listening Strategies

* Quality Assurance

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