HOLLY HAYMAN**** ********* ** ***.**
Alvin, Tx firstname.lastname@example.org-***-****
* Dedicated customer service representative with 5+ years of experience in retail and food service settings. Consistently achieve record-high customer satisfaction rankings.
* Respected builder and leader of customer-focused teams; instill a shared, enthusiastic commitment to customer service as a key driver of company goal attainment. Lead by example and ensure the execution of all safety, security, quality and store operation policies.
Areas of Expertise
* World-Class Customer Service
* Troubleshooting/ Problem Solving
* Up-Selling/Sales Support
* Customer Order Fulfillment
? Call Center Operations
* Technical/User Support
* Complaint Handling
* Reports & Documentation
? Micro-Soft Word
* CSG Call Systems
* Micro-Soft Note Pad
OCTOBER 2008 - APRIL 2010
CUSTOMER SERVICE REPRESENTATIVE
*Provided expertise Customer Service to all of the inbound calls.
* Provide technical support for problems with the customer service.
* Scheduled repair times for techs to go to the sites where the problems were at.
* Assisted with bill payments
* Assisted with new promos
* Enrolled new customer with suggesting the best package for thier needs
* Dealt with accounts that are bundled with other providers.
SUPER TARGET, Pearland, Tx
SEPTEMBER 2007 - NOVEMBER2007
* Provided expertise Customer Service to all customers making purchases
* Creates displays for new products from merchandise presentation guides on a planogram.
* Creating batches in data system,maintaining accurate inventory, strong customer service.
* Answering incoming calls and dispatching them to the correct department.
JUNE 2006 - APRIL 2007
TO GO Customer SERVICE
* Answered phones for to go orders
* Good communication skills
* Able to multitask taking orders, filling the orders,serving the customers, along with cashier duties.
DICK'S BODACIOUS BARBEQUE
March 2005-December 2005
* Product inventory
* set up catering events and assistant server
* answered phone calls and customer relations
Education and Training
Alvin High School
AUGUST 1999 - MAY 2003
Training Courses Completed for Customer Service
Training Center at Dish Network October 2008
* Alliance Partner Listening Strategies
* Quality Assurance