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Customer service representative

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Country: United States
Posted date: 7/16/2010   all resumes
Email: mmbsfl@r.postjobfree.com
Contact Info: *********@*****.***
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HOLLY HAYMAN

**** ********* ** ***.**
Alvin, Tx mmbsfl@r.postjobfree.com

832-***-****
* Dedicated customer service representative with 5+ years of experience in retail and food service settings. Consistently achieve record-high customer satisfaction rankings.
* Respected builder and leader of customer-focused teams; instill a shared, enthusiastic commitment to customer service as a key driver of company goal attainment. Lead by example and ensure the execution of all safety, security, quality and store operation policies.

Areas of Expertise

* World-Class Customer Service
* Troubleshooting/ Problem Solving
* Up-Selling/Sales Support
* Customer Order Fulfillment
? Call Center Operations
* Technical/User Support
* Complaint Handling
* Reports & Documentation
? Micro-Soft Word
* Spreadsheets
* CSG Call Systems
* Typing
* Micro-Soft Note Pad
Professional Experience

DISH NETWORK
OCTOBER 2008 - APRIL 2010

CUSTOMER SERVICE REPRESENTATIVE


*Provided expertise Customer Service to all of the inbound calls.
* Provide technical support for problems with the customer service.
* Scheduled repair times for techs to go to the sites where the problems were at.
* Assisted with bill payments
* Assisted with new promos
* Enrolled new customer with suggesting the best package for thier needs
* Dealt with accounts that are bundled with other providers.

SUPER TARGET, Pearland, Tx
SEPTEMBER 2007 - NOVEMBER2007
TEAM MEMBER
* Provided expertise Customer Service to all customers making purchases
* Creates displays for new products from merchandise presentation guides on a planogram.
* Creating batches in data system,maintaining accurate inventory, strong customer service.
* Answering incoming calls and dispatching them to the correct department.

CHILI'S RESTUARANT
Alvin,Tx
JUNE 2006 - APRIL 2007

TO GO Customer SERVICE
* Answered phones for to go orders
* Good communication skills
* Able to multitask taking orders, filling the orders,serving the customers, along with cashier duties.

.

DICK'S BODACIOUS BARBEQUE
Fishers,In

March 2005-December 2005

ASSISTANT
* Product inventory
* set up catering events and assistant server
* answered phone calls and customer relations

Education and Training

Alvin High School
Alvin Tx
AUGUST 1999 - MAY 2003
Degree- Diploma

Training Courses Completed for Customer Service

Training Center at Dish Network October 2008
* Alliance Partner Listening Strategies
* Quality Assurance

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