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Quality Assurance Director

Location:
Dallas, TX
Salary:
100,000
Posted:
November 13, 2011

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Resume:

Jerianne Ranieri, LCSW - S

**** ****** ****** ****

Dallas, TX 75228

214-***-****

EDUCATION

University of Connecticut, School of Social Work 1995

Masters of Social Work

Policy and Planning/Community Organization

Eastern Connecticut State University 1992

BA Sociology/Psychology

PROFESSIONAL EXPERIENCE

METHODIST RICHARDSON MEDICAL CENTER

Manager of Clinical and Social Work Services

Mental Health and Addiction Recovery

March 2010 - Present

• Responsible for team of case managers and quality within a 30 bed inpatient and Intensive Outpatient behavioral health programs within a hospital setting

• Successfully completed Joint Commission survey deficiency free.

• Increased Average Daily census by 100%.

• Develops and implements Quality Assurance and Continued Improvement processes to meet the required Medicare, Medicaid, Joint Commission, and State Standards.

• Provides the direct hiring, on-boarding, and management of all members of the team providing direct care.

• Creates and implements all strategic plans for the operational, marketing, and clinical aspects of all related programs.

• Provides community outreach, public speaking, and direct marketing efforts to build awareness of mental health related issues.

SAMARITAN CARE HOSPICE

March 2005 - March 2010

Executive Director/Regional Director of Operations

• Directly responsible for the successful operations of the Hospice delivery of services following the Medicare Conditions of Participation to nine Regional Hospice Locations serving over 500 patients daily.

• Increased revenue from 2 million to over 30 million annually as Executive Director of one branch location.

• Increased Census from 30 to 150 in one location as Executive Director within 3 years.

• Directed a team of over 75 employees.

• Worked directly with The Hospice Medical Directors to ensure clinical excellence and service delivery.

• Led Provided direct supervision to the Business Development increasing daily census through marketing efforts.

• Directly participated in public speaking and community educational opportunities facilitating presentations, seminars, and continuing educational credits.

• Responsible for the agency profits and losses, consistently outperforming the annual budget set forth by the CEO.

FAITH HOSPICE

Director of Operations and Community Relations

August 2004 - March 2005

• Provided direct oversight to all clinical and ancillary Hospice care provided, ensuring a customer satisfaction rate of over 97%.

• Responsible for the creation and management of Hospice budget to maintain profitability.

• Provided oversight to Community Marketing Team, establishing goals, education programs and successful relationships with referral sources.

• Developed the Standard Operating Procedures and Work Practice Guidelines for core operations, roles and responsibilities.

• Managed staff resource allocation and utilization. This includes interviewing, hiring staff, and/or independent contractors, making assignments and terminating as appropriate.

• Supervised psychosocial team, including Volunteer and Bereavement Programs, developing plans of care, and program specific goals and outcomes.

• Established written employee development plans that include staff access to appropriate opportunities, coaching, supervision, performance evaluation and mentoring.

• Coordinated clinical staff meetings by creating the agenda, developing, reviewing and approving presentation materials, serving as a presenter and evaluating if the meeting objectives were met.

• Created marketing plan and grew census from 3 patients to 40 within two months time.

• Created advertisements for various publications, including display board, ads in local newspapers and manages all media relations and events.

ODYSSEY HEALTHCARE

Director of Bereavement/Social Worker

Jan 99-August 2004

• Member of an interdisciplinary team of doctors, nurses, and hospital personnel

performing and implementing comprehensive psychosocial assessments for patients and families receiving home, inpatient, and nursing home hospice care.

• Developed educational tools related to death and dying, grief and loss

and needs to enhance community development.

• Establish appropriate and necessary interventions to meet on-going needs, i.e. community connections, comprehensive therapeutic supports, and intensive bereavement counseling to patients and families.

• Provide oversight to all psychosocial supports delivered, including the facilitation of support groups and individual counseling.

FIRST STEP, INC.

Social Worker

Director of Rehabilitation and Community Development

Jan 92 – Oct 98

• Successful creation of all policy and procedures, and Continuous Quality Improvement Program to achieve CARF accreditation for the first time in Agency’s history.

• Recruited influential volunteers for Board, Public Affairs, Program Services and Fundraising events.

• Maintained close and frequent working relationships with state, regional and national staff, volunteers regarding the direction and coordination of operations, implementation of fundraising and program activities, and division administration.

• Planned and implemented annual fundraising campaign; explore and develop new sources of income for the Foundation.

• Administered all functions for staff including recruiting, performance and salary reviews, work assignments, training, counseling and terminations.

• Prepared and administered division budget. Review and approve all expenditures and ensure that the division's financial affairs and records are administered and maintained in accordance with the Foundation's policies and accounting practices.

• Designed and implemented new program initiatives, DBT/skills group, intensive rehabilitation program, for dually diagnosed individuals, residential rehabilitation program for high ADL needs, psycho-educational groups for MIDAA, and self help groups.

• Provided vocational assessments and supports, developing individual treatment plans and on going supports to assist individuals with psychiatric challenges obtain and maintain employment within a community setting.

• Provided advocacy, training, linkages to necessary resources and community education for enhanced opportunities.

• Created a Situational Assessment Tool to be used as a model for the State Bureau of Rehabilitation Services.



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