Extraordinary Assistant

Location:

Fairfax, VA

Posted:

May 21, 2012

Contact this candidate

Resume:

Angela M Payne

***** ******** *****

Manassas, VA 20110

301-***-****

******.*.*****@*****.***

PROFESSIONAL SUMMARY

Skillful and dedicated professional with over 20 years of administrative, project and time management experience. Certified Microsoft Office 2007 Specialist with extensive experience in the coordination, organization, and support of operational functions. Provides a high level of analytical and specialized support to executives, managers, and support staff. Prioritizes and manages high volume workloads.

• Project Management

• Conference Facilitation

• Graphics and Marketing

• Research and Reporting

• Process Improvement

• Creative and Innovative • Critical Thinking

• Change Management

PROFESSIONAL EXPERIENCE

PricewaterhouseCoopers

McLean, VA

4/08-Present

Business Support Team (BST) Coordinator responsible for overall coordination of the work flow and daily operations of the Team Assistants (TA). Monitoring real time service levels and ensuring schedule adherence, creating and applying protocols in a fair and consistent manner, manages its operations and promotes its capabilities.

• Accountable for overall customer satisfaction relative to the support delivered by the TAs in the BST by serving as the point of contact for escalated situations, and working with the Executive Assistant/Team Assistant Manager (EA/TAM) to resolve any service issues.

• Demonstrating problem solving skills, organizational skills and leading by example, including being regarded as a leader among his/her peers.

• Reviewing all incoming customer requests and assisting TAs in interpreting and applying processes, procedures and policies to facilitate successful completion of work. Balancing workloads across all TA team members and providing guidance in professional growth and development.

Project Analyst/Team Assistant responsible for overall coordination of the work flow and daily operations in support of Federal Government and Tax engagement teams. Support to Partners, Managing Directors, Directors, Managers and client service staff.

• Coordinate the high-level project management activities, central point of contact between the client-facing teams, functional teams, and subcontractors. Support solutioning, project management, communications, change management and workstream support activities.

• Supervise contract and subcontractor maintenance. Responsible for contract modification, task order documents, issuing sub notices, assisting with contract close-out, assisting with contract kick-off, and managing and administering all subcontractor related tasks.

• Manage Washington Federal Practice's hybrid project economics model, reporting and Government invoicing.

* Facilitated weekly talent management meetings for financial services teams; discussed client service staff workloads and utilization. Took and disseminated minutes, detailed action items and escalated issues as necessary.

• Enhanced weekly tax analysis reports with the creation of a dashboard to provide a quick, high-level overview of utilization for the associates and senior associates in the Washington Metro markets and detailed user guide. Those enhancements increased readership of the report from 4 to over 15 groups – serving over 200 people.

Federal Aviation Administration (via Crown Consulting) Dulles, VA

6/06-4/08

Program Administrator provided high-level administrative support to busy FAA Program Management Office (PMO) in planning, designing and coordinating aviation safety projects.

• Designed marketing materials (brochures, newsletters, flyers). Lead web site redesign efforts of SharePoint, internal and external FAA web sites while maintaining the FAA's strict visual identity policies.

• Assisted in strategic planning, coordination and preparation for change management activities. Provided support in the oversight of these activities by maintaining, monitoring, and coordinating the assigned tasks.

• Conducted the evaluation of administrative programs, systems and methods, identified ways to improve efficiency and effectiveness. Made recommendations to PMO in developing procedures and policies to govern the operations of the office.

• Participated in Flight Standard District Offices (FSDO) visits and conducted focus group sessions to gather feedback on the success/inadequacies of the program. Provided assessments on the current state of the program and the necessary next steps.

• Liaison between specialists, clients and the Press during periods of unusual volatility. Demonstrated courage and integrity when working with clients and co-workers in highly stressful situations.

Naval Surface Warfare Center (via ZeroChaos Inc.)

Indian Head, MD

1/05-6/06

Site Data Analyst/Operations Assistant for a comprehensive, enterprise-wide, single network initiative (NMCI) for the United States Navy and Marine Corps.

Site Data Analyst

• Collected and verified data through continual communication with the Government Point of Contact (POC). Tracked, managed, analyzed, and input extensive data into a variety of databases.

• Worked on assignments that are complex in nature where independent action and a high degree of initiative are required in resolving problems and developing recommendations.

• Compiled statistics and created graphs and reports based on queried information. Planned, executed and reported on analyses with varied and complex features.

Operations Assistant

• Identified and highlighted issues. Provided analysis on issues to provide background information, materials, and recommendations as needed for comparative analysis and decision making on diverse issues affecting the operations. Coordinated resolution of issues to the extent possible and determined what issues needed to be addressed by senior officials in the organization, Navy and/or Marine Corps.

• Ensured all validation teams were coordinated on site, lead validation activities and ensured maintenance of data through deployment.

• Performed a variety of functions and developed new policies, procedures, and office protocols for improving administrative procedures and programs.

SOFTWARE

Adobe software, Caliper Maptitude, Corel WordPerfect, CorelDraw, eMarketplace, GovTrip, ISF Tools, Lotus Notes, Microsoft Access, Certified Microsoft Excel, Microsoft Outlook, Microsoft PhotoDraw, Certified Microsoft PowerPoint, Microsoft Project, Microsoft Publisher, Microsoft Visio, Certified Microsoft Word, RETAIN Talent Management, Safety Performance Analysis System (SPAS), Windows SharePoint.