Customer Service Software

David Edward Owen

************@*****.***

720-***-**** ________________________________________________________________________________________

PROFILE:

Dynamic professional with experience in needs assessments in a customer service atmosphere. Possesses a keen eye for identifying inaccuracies in data and image development /analysis.

PROFESSIONAL SKILLS:

• Microsoft Office Suite

• Norton Antivirus

• LAN

• WAN

• HTML

• MEADS (Medium Extended Air Defense System)

• Graphic Design

• Web Design

• CPR/ First Aid

• Community Corrections

• Juvenile Justice

• Domestic Violence

• AED (Automated External Defibrillator)

• Court Procedure

• Psychology

• Victimology

• Hardware/software troubleshooting

EDUCATION:

Colorado Technical University - Denver, CO

Bachelors of Science in Forensic Investigation

Anticipated Graduation Date: March 2012

*Dean’s List *Academic List of Distinction

CERTIFICATIONS:

Corrections Technician Juvenile Delinquency & Victim Services Legal Studies & Court Procedure

Domestic Violence Computer Network Support

WORK EXPERIENCE

Rocky Mountain Event Photography- Denver, Co 2010–Present

Event Photographer

• General wedding and photography servicing candidates running for office in voter interaction settings.

PMH Resources – Denver, Co 2007-2009

Data Analyst

• Software support for Coast Guard employees/Marine One technicians using Microsoft Office products, Firefox, and various in-house specific software

• Hardware troubleshooting; hard drive, CD-ROM and laptop support, space allocation support.

PRC –Denver, Co 2006–2007

Data Analyst

• Laptop and cell phone software support. Software wireless air card software install/support

• Hardware/ software installs and support for cell phones, Blackberry and Samsung smart phones in particular.

Electronic Data Systems –Denver, Co 2005-2006

Data Analyst

• Technical support with an emphasis on storage management for servers and hard drives. Bladestore storage array &SAN support

• Experience with FTP and remote support/integration. Trained other helpdesk agents on processes with an emphasis on technical analysis.

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