David L.Young

*** ******** ******

Hackensack, NJ 07601

404-***-****

PROFILE: Experienced Field Supervisor that has 10 yrs of experience as a service technician.

Highly qualified for installations, planning/coordination, troubleshooting, customer support, systems

sales support, preventative maintenance and repairs/equipment modifications.

PROFESSIONAL HISTORY

Connect Television/Direct TV, Columbus, OH 6/07-3/10

Field Supervisor

*extensive traveling to assigned markets

*continuous follow up to ensure 100% customer satisfaction of installments

*daily communication with contractors to ensure equipment availability

*managed 14 technicians

*oversaw completion results

*responsible for quality control of equipment installments

*monitored individual installations and completion rates

*monitored customer satisfaction results

Mastec, Atlanta, GA 5/06-6/07

Technician

*installed residential satellite dish television systems in Atlanta metro area

*responsible for the rewiring of customers’ homes

*reran cable and telephone lines at customers’ homes

*downloaded satellite cable receivers

*educated the customers in regards to equipment usage

Ron’s TV/Direct TV, Lawrenceville, GA 8/04-5/06

Technician

*installed residential satellite dish television systems in Atlanta metro area

*conducted customer service and warranty calls

*supported sales reps in opening new accounts and upgraded existing services

Dish Network, Forest Park, GA 6/99-8/04

Technician

*installed residential satellite dish television systems in Atlanta metro area

*supported sales reps in opening new accounts and upgraded existing services

*conducted customer service and warranty calls

Contact this candidate