Customer Service Quality

H 616-***-**** W 616-***-**** ******@*********.***

Gerald Metcalf

Profile I’m a strong planner and problem solver who readily adapts to change, works independently and exceeds expectations. I’m able to juggle multiple priorities and meet tight deadlines without compromising quality. I’m ready and willing to acquire as many tools that will help enhance my prior knowledge and skills.

Experience

2011- 12 – SAP Technician - Conagra Foods Inc.

Recording and reporting daily usage of inventory.

Report cost and savings to the finance department.

Monitor corrective actions of productions usage of SAP System.

2010 – Conagra Foods Inc.

Quality Analyst

Maintained quality standards and good manufacturing practices.

Created and maintained Standard Operating Procedures.

Trained employees for certification.

Preformed environmental swabbing.

Preformed product evaluations and record data for future use.

2006 – 2009 Kelloggs Inc.

Quality Analyst

Helped create and maintain the HACCP system.

Maintained quality standards and good manufacturing practices.

Created and maintained Standard Operating Procedures.

Trained employees for certification.

Preformed environmental swabbing.

Preformed product evaluations and record data for future use.

Inspected and evaluated incoming raw materials and monitored suppliers and outside contractors.

2001 – 2006 Steelcase Inc

Team Leader

Supervised daily operations and work loads of team members.

Helped implement Lean Manufacturing processes.

Setup daily schedule for divisional team.

Kept progressive line flowing with product.

Setup and monitored area for 5S and Scrap process.

Troubleshooting for any problems that might surface.

Monitored workers for standardize work process.

Gathered and maintained reports critical to the division.

Helped create continuous improvement ideas.

1994 – 2001 Steelcase Inc.

Quality System Coordinator – Quality Auditor

Setup of Bar Coding System for Scrap Process

Customer service to a variety of areas.

Performed random audits for compliance to the ISO Quality System.

Supply Chain Management - Supplier audits

Designed, modified and maintained quality acceptance standards, engineering specifications and quality system procedures.

Assisted engineering and manufacturing with process and product recommendations and implementation.

Trained operators on proper understanding and use of various manufacturing procedures and the quality system.

Lead corrective action / continuous improvement for the division.

Facilitate quality meetings and generate quality reports.

1983 – 1994 Steelcase Inc.

Diversity Trainer

Teaching the work force the value of diversity in today’s workplace.

Work Management – Trim Line Assembly

Facility dept. budget.

Analyze daily schedules for the entire department.

Analyze process capability vs. product specification.

1979 - 1983

School Security Officer

Education Lean Manufacturing Certification – University of Michigan

Project Management Certification – Villanova University

Highland Park Community College, Highland Park, Mi.

Cornerstone University, Grand Rapids, Mi.

Associates Degree. Business Administration

Supervision 1, Communication’s, Speech and writing classes.

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