Customer Service Accounts Payable

Asia Taliaferro

**** ***** ****** **** #***, Silver Spring, MD 20903

Phone 202-***-**** Mobile 202-***-**** Email: mf68ef@r.postjobfree.com

OBJECTIVE

To obtain an administrative position that would enable me to apply and enhance my current skill level while fostering professional and personal growth.

EDUCATION

University of Maryland College Park, College Park, MD

Kinesiology

Expected Graduation Date: June 2012

Montgomery College, Rockville, MD

Associate of Arts, General Studies, Spring 2008

QUALIFICATIONS

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•Administered insight, perspective and critical understanding of situations.

•Demonstrated exceptional level of organization and ability to multi-task.

•Adept in all areas of office administration including; accounts payable/receivable, meeting coordination, document composition, ordering supplies, mailing, filing, etc.

PROFESSIONAL SKILLS

Easter Seals Inc. Silver Spring, MD

Front Desk Receptionist/Office Help (Volunteer) September 2011 - Present

•Greet clients entering establishment to determine nature and purpose of visit, and direct or escort them to specific destinations.

•Operate telephone switchboard to answer, screen and forward calls, provide information, and take messages.

•Provide information about establishment such as location of departments or offices, employees within the organization, or services provided.

•Perform office duties as assigned.

Bartholomew Tree Service Olney, MD

Office Assistant June 2010 – August 2010

•Answered telephones, directed calls, and received messages.

•Compiled, copied, sorted, and filed records of office activities.

•Completed and mailed bills, proposals, policies, and invoices.

•Operated office machines, such as photocopiers and scanners, facsimile machines, voice mail systems, and personal computers.

•Computed, recorded, and proofread data and other information, such as records or reports.

•Heard and resolved complaints from customers.

•Transmitted information or documents to customers, using computer, mail, or facsimile machine.

•Analyzed data to determine answers to questions from customers or members of the public.

Easter Seals Inc., Silver Spring, MD

Front Desk Receptionist & Activities Aide (Volunteer) April 2010 – July 2010

•Greeted persons entering establishment, determined nature and purpose of visit, and directed or escorted them to specific destinations.

•Operated telephone switchboard to answer, screen and forward calls, provide information, and take messages.

•Provided information about establishment such as location of departments or offices, employees within the organization, or services provided.

•Enforced rules and regulations of recreational facilities to maintain discipline and ensure safety.

•Evaluated recreation areas, facilities, and services to determine if they are producing desired results.

•Conferred with management to discuss and resolve participant complaints.

•Assisted with the daily operations of recreational facilities.

•Organized, lead, and promoted interest in recreational activities such as arts, crafts, sports, games, and hobbies.

Allstate Insurance Agency Silver Spring, MD

Front Desk Receptionist March 2003 - March 2004

•Maintained agents scheduling book, greeted clients, answered and directed phone calls, accounts payable, filed and faxed documents, record keeping, updated client’s information in database, created daily memos, and other administrative duties.

•Assisted with proof of insurance certificates, mortgage clauses, performed light endorsements, and made daily bank deposits.

U-Haul Moving & Storage Rockville, MD

Customer Service Representative June 2001 – February 2003

Received a promotion within 3 months of employment.

•Performed administrative duties while handling customers concerns with accuracy and promptness.

•Distributed and received rental equipment, made billing and payment arrangements, and moved clients in/out of storage units.

•Supervised and trained new employees, opened/closed the store, and handled inventory.

SKILLS & CERTIFICATIONS

•Proficient in Microsoft Word, Excel, PowerPoint, Publisher, Access, and Outlook.

•Type 50 wpm.

•Certified First Responder and Professional Rescuer CPR/AED.

•Physical Therapy/Occupational Therapy Aide Certification

Contact this candidate