Kimberly M. Levy

*** ****** **** – Fairview Heights, Illinois 62208

Tele: 618-***-**** – Email: metd9z@r.postjobfree.com

Summary

* ***** ********** ** *** aspects of customer service and support in dynamic work environments

Proven ability to work with others on all levels; demonstrated problem resolution abilities; able to work independently with minimal supervision

Excellent communication skills

Well versed in computer operations; proficient in Microsoft Office applications (Word, Excel, Powerpoint)

Work History

PetSmart – Belleville, Illinois August 2008 – Present

Pet Care Manager since January 2010

Ensure health and safety of pets. Supervise six employees; coordinate all daily activities within the Pet Care Department. Provide customer service; meet or exceed weekly sales quota, maintain Pet Care Department to meet monthly district manager inspection. Assume Acting Store Manager position at times when other managers are not present.

• Achieved rapid promotion in approximately 18 months from Pet Care Associate to Support Manager to Pet Products Manager to Presentation Manager to current position as Pet Care Manager

• Assigned to train new Pet Care Managers in 12-store district. Selected for special assignment to retrain Pet Care Manager at another store

• Twice selected for outstanding customer service award

• Received award for exceeding sales quota

Schnucks Supermarket – Fairview Heights, Illinois October 2007 – October 2008

Deli/Seafood Clerk

Provide friendly and courteous customer service. Prepare customer orders. Clean deli and seafood cases. Duties include: slicing, weighing and wrapping meats, cheeses and fresh seafood; packaging fresh salads; making sandwiches and party trays to order; following company safety and sanitation procedures.

• Twice awarded employee of the month recognition

• Received special wage increase three months after starting

PetSmart – O’Fallon, Illinois May 2004 – October 2007

Pet Care Associate

Assist customers with fish, birds, reptiles and small furry pets. Become technically knowledgeable on all species (fish, small pet, reptiles and birds), care for pets; clean fish tanks, reptile habitats, small pet and bird cages; water and feed pets. As Pet Care Lead, act as Pet Care Manager when required.

• Twice selected as employee of the month