Sales Customer Service

LISA WALKER

*** ******** ***** • Nashville, TN **221 • Phone: 615-***-**** • Email: *********@*******.***

Self-motivated, versatile team player re-entering the workforce after managing full-time family responsibilities, seeking a position within an organization that will benefit from extremely diverse career experience and extensive leadership roles within volunteer organizations. Offering strong critical thinking skills, creative approach to solving problems, exceptional adaptability, drive and superlative communication skills. Able to manage multiple tasks simultaneously in a fast-paced work environment.

TRANSFERABLE SKILLS

CUSTOMER SERVICE/SALES

• Completed intensive sales training in both business-to-business and business-to-consumer environments

• Generated and contacted up to 100 prospects monthly; skillfully negotiated and closed new sales contracts

• Displayed a professional demeanor, building relationships with repeat customers

• Delivered sales presentations to potential clients, skillfully articulating product benefits

• Built and managed relationships with up to 400 business clients, providing exceptional service and professionalism

LEADERSHIP/PLANNING

• Coordinated production and shipping of client orders, ensuring efficiency and timeliness

• Completed intensive on-the-job training in profit/loss management and basic accounting and finance principles

• Planned, organized and oversaw activities for preschool carnival fundraising event

• Recruited new members for local organization, with responsibility for publicity and dues collection

• Planned and coordinated scheduling for home meal delivery for parents of newborns in local community

• Worked directly with classroom teachers to organize parent volunteers and assist with class activities and events

TECHNICAL/ANALYTICAL

• Applied organizational tools and time management techniques to ensure a smooth work flow

• Trained client personnel to operate several types of POS terminals and associated software

• Demonstrated solid understanding of highly complex and technical products and services for multiple organizations

• Participated on company committee for quality control, displaying sharp attention to detail

• Computer proficient; familiar with MS Windows and MS Office Suite

CREATIVE

• Devised and implemented creative sales methods and marketing techniques to achieve independent sales goals

• Planned and executed promotional campaigns and tradeshow participation

• Contributed to the execution of promotional events to achieve profitability goals in a retail environment

PROFESSIONAL EXPERIENCE

BUSINESS DEVELOPMENT MANAGER, OHS Ltd. – Bradford, England 1997-2001

ACCOUNT EXECUTIVE, Martin Howe Associates – Dallas, TX 1994-1997

MARKETING CONSULTANT, Lockhart Industries – Dallas, TX 1993-1994

MANAGEMENT TRAINEE, Enterprise Rent-A-Car – Dallas, TX 1992-1992

FITNESS INSTRUCTOR, Las Colinas Sports Club – Irving, TX 1989-1992

VOLUNTEER EXPERIENCE

Volunteer Fundraiser/Room Mom – Harpeth Valley Elementary School 2005-Present

Carnival Fundraiser/Room Mom – Hillwood Playcare 2004-2011

Membership VP/Sunshine Coordinator/Playgroup Coordinator – Bellevue Mom’s Club 2004-2006

EDUCATION

Bachelor of Science (BS)

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